Customer Experience Center Lead

The HR Regulatory and Compliance Partner serves as the operational lead for Human Resources regulatory compliance, audit preparedness, and survey readiness. Under the direction of the HR Operations leadership, the role helps to develop, implement, and maintain the HR infrastructure, processes, controls, documentation standards, and monitoring mechanisms necessary to support ongoing compliance with applicable regulatory, accreditation, licensing, and organizational requirements.

This role serves as the HR operational lead for Joint Commission, Centers for Medicare & Medicaid Services (CMS), state licensing, labor-related audits and actions, and other regulatory surveys, reviews, and audits by ensuring HR documentation, records, policies, processes, and supporting evidence remain accurate, complete, accessible, and survey-ready.

Working closely with HR leadership, Regulatory Affairs, Labor and Employee Relations (LER), Legal, operational departments, and other critical stakeholders, the HR Regulatory and Compliance Partner translates regulatory requirements into sustainable HR operational practices, establishes standardized compliance processes, monitors compliance performance, identifies operational risks and gaps, and drives remediation and continuous improvement.

The role functions as a central point of coordination for HR regulatory readiness and promotes a model of continuous readiness rather than episodic preparation for surveys or audits.

%

of time

Essential Function (Yes/No )

Key Responsibilities

(To be completed by Supervisor)

40

Yes Serves as the HR operational lead for regulatory surveys, audits, reviews, and compliance activities, including Joint Commission, CMS, state licensing, labor-related audits/actions, and other applicable regulatory requirements. Coordinates HR responses and ensures supporting records, documentation, policies, and evidence are accurate, complete, accessible, and survey-ready.

25

Yes Develops, implements, maintains, and continuously improves standardized HR compliance processes, controls, documentation standards, tools, and monitoring mechanisms to support sustained regulatory and accreditation readiness.

20

Yes Monitors HR compliance performance; conducts reviews and analyses to identify gaps, trends, and operational risks; develops corrective action recommendations; tracks remediation activities through resolution; and escalates significant issues as appropriate.

10

Yes Partners with HR leadership, Regulatory Affairs, LER, Legal, operational departments, and other stakeholders to interpret requirements and translate them into sustainable HR operational practices. Provides guidance regarding documentation and readiness expectations.

5

No Other duties as assigned

100%

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

Knowledge, Skills and Abilities Req / Pref Minimum 3 years of progressing Human Resources experience , including experience applying HR policies, procedures, employment practices, or regulatory/compliance requirements. Req Demonstrated experience supporting audits, regulatory reviews, compliance monitoring, accreditation activities, or similar organizational readiness activities . Req Demonstrated experience reviewing processes, records, or data to identify compliance gaps or operational risks and develop recommendations or corrective actions . Req Demonstrated experience developing or maintaining standard operating procedures, process documentation, controls, compliance tools, or monitoring mechanisms . Req Experience coordinating work involving multiple stakeholders or functional areas and tracking deliverables through completion. Req Demonstrated ability to analyze and interpret policies, procedures, standards, regulations, or other complex requirements and translate them into operational processes. Req Demonstrated written and verbal communication skills sufficient to prepare reports, findings, procedures, guidance, presentations, or other compliance documentation . Req Experience using an HR information system (HRIS/HRMS) and standard business productivity applications to retrieve, organize, analyze, or report information. Req Demonstrated ability to manage multiple priorities, deadlines, and confidential or sensitive information with a high degree of accuracy. Req HR regulatory/compliance experience in a healthcare, academic medical center, higher education, or similarly regulated environment . Pref Experience supporting Joint Commission, CMS, state licensing, accreditation, or comparable regulatory surveys/audits . Pref Experience working with labor and employee relations, regulatory affairs, legal, or compliance functions . Pref Experience developing compliance metrics, dashboards, monitoring reports, or corrective-action tracking mechanisms . Pref Knowledge of regulatory requirements affecting HR documentation, workforce records, credentialing/readiness, or employment practices. Pref



About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit:

Knowledge, Skills and Abilities Req / Pref Minimum 3 years of progressing Human Resources experience , including experience applying HR policies, procedures, employment practices, or regulatory/compliance requirements. Req Demonstrated experience supporting audits, regulatory reviews, compliance monitoring, accreditation activities, or similar organizational readiness activities . Req Demonstrated experience reviewing processes, records, or data to identify compliance gaps or operational risks and develop recommendations or corrective actions . Req Demonstrated experience developing or maintaining standard operating procedures, process documentation, controls, compliance tools, or monitoring mechanisms . Req Experience coordinating work involving multiple stakeholders or functional areas and tracking deliverables through completion. Req Demonstrated ability to analyze and interpret policies, procedures, standards, regulations, or other complex requirements and translate them into operational processes. Req Demonstrated written and verbal communication skills sufficient to prepare reports, findings, procedures, guidance, presentations, or other compliance documentation . Req Experience using an HR information system (HRIS/HRMS) and standard business productivity applications to retrieve, organize, analyze, or report information. Req Demonstrated ability to manage multiple priorities, deadlines, and confidential or sensitive information with a high degree of accuracy. Req HR regulatory/compliance experience in a healthcare, academic medical center, higher education, or similarly regulated environment . Pref Experience supporting Joint Commission, CMS, state licensing, accreditation, or comparable regulatory surveys/audits . Pref Experience working with labor and employee relations, regulatory affairs, legal, or compliance functions . Pref Experience developing compliance metrics, dashboards, monitoring reports, or corrective-action tracking mechanisms . Pref Knowledge of regulatory requirements affecting HR documentation, workforce records, credentialing/readiness, or employment practices. Pref