Front Desk Teammate - South Park Mall (Part-Time)

Overview Location: 1501-South Park Mall, San Antonio, TX 78224. Position Type: Part Time. Fitness Connection is hiring for our Front Desk Hospitality team. As a Front Desk teammate, you will directly impact the experience of club members and guests every day. The Front Desk team creates an energetic and welcoming environment, delivering outstanding hospitality and service so every member feels valued. Responsibilities FRONT DESK HOSPITALITY: Engage all members and guests with EPIC greetings and farewells. Check members into the gym using proper check-in procedures. Register guests into the gym using proper registration procedures. Answer the telephone promptly with appropriate Fitness Connection verbiage. Route telephone inquiries (TI) appropriately. Ensure guests and appointments are directed to the appropriate Fitness Consultant (FC) in a prompt, professional manner. Serve as the initial point of contact and communication hub for members, guests and teammates. PROSHOP PRO: Promote and sell drinks, bars, supplements and merchandise. Meet or exceed daily and monthly pro shop goals. Stock and organize retail offerings as needed. Assist with other operational duties as requested by management. Learn about consumable and retail products. Maintain and monitor the ProShop area. Accurately use POS and money handling procedures. MEMBER & CLUB SERVICES: Complete member and guest check-ins and basic member account inquiries. Monitor check-ins to identify delinquent accounts, collect balances, and update member information. Notify a member of management if assistance escalation is needed. Keep front desk and entryway neat, clean, and organized. Complete opening and closing duties. Perform regular club cleaning routines. Report incidences in a timely manner. Maintain a positive relationship with the club team. Support other teammates in achieving goals. Adhere to all company policies and procedures. Requirements High School Diploma/GED preferred. Previous experience in hospitality or customer service preferred. Ability to understand and follow verbal and written instructions and effectively communicate. Ability to interpret business communications including personal training contracts and pricing packages. Excellent verbal and written English language communication skills. Physical demands include bending, squatting, jumping, running, reaching, walking, hopping, spinning, kicking, and the ability to lift up to 50 pounds. Ability to move freely in and around obstacles common in gyms and to move quickly between work areas as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Training and Development Front Desk teammates will be enrolled in the EPIC Training Program and expected to complete the program within a designated timeframe. Coursework requires basic math, reading, system technology, and communication skills. Completion provides knowledge of Fitness Connection’s membership system, supplement product knowledge, basic personal training benefits, and other club systems. After training, teammates apply these skills in the role. About Fitness Connection Fitness Connection is a full-service, all-inclusive health club with locations in North Carolina, Nevada and Texas. We aim to provide an epic fitness experience and to change lives by making a healthier lifestyle more accessible. Amenities include group classes in a premiere studio, cycling studio, a turf training area, basketball courts, locker rooms with saunas, and a kids club with activities and entertainment options. Equal Opportunity Fitness Connection is committed to equal opportunity for all applicants and teammates. We provide reasonable accommodations as required by law and engage in an interactive process to determine effective accommodations. Teammates and applicants may identify accommodations by contacting the People Team at dallashr@ fitnessconnection.com. #J-18808-Ljbffr Fitness Connection