Customer Service Representative

Customer Service Representative

Location: Plumsteadville, PA (SGHCLS) - Healthcare - Industrial Spec Gas

How Will You Contribute and Grow?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Airgas, we respect, honor, and value diversity.

Job Responsibilities

• Answer incoming phone calls - primary customer contact for all inquiries.
• Provide price and delivery information for phone inquiries.
• Recommend and sell companion products (regulators, manifolds, safety equipment, etc.) on each quote issued.
• Recommend products for approved customer applications.
• Follow up with written quotations in accordance with procedures.
• Enter customer orders in accordance with proper procedures.
• Review and process orders and quotation requests.
• Process new customer applications and changes to existing customer account information.
• Direct inside sales support for one or more assigned Sales Representatives. Provide information for follow up with customers as necessary.
• Foster understanding and resolve customer feedback. Issue Return Good Authorizations and facilitate communication between customer, production, lab, and management to provide timely resolution of all shared issues.
• Expedite existing orders at customer's request.
• Proactively advise customers of problems with order as soon as information is received. Verify manufacturing capabilities within the region and within the company.
• Collaborate with production, lab, shipping, and sales departments to ensure customer satisfaction.
• Act as a supportive bridge in communicating customer's expectations to the rest of the organization.
• Provide SDS sheets and proof of delivery when requested.
• Ideally, you bring the ability to perform technical evaluation of orders for all catalog products.
• Facilitate processing and delivery of rush orders.
• Communicate and coordinate orders with special customer requirements.
• Partner with Sales Representatives on account development strategies.
• Identify opportunities for new customer products. Understand and be able to explain the customer's application of products.
• Follow up on all leads and customer requests as received. Assist with special projects and reports as required.
• Support the resolution of customer payments of all invoices according to billing terms. Routinely review customer accounts to proactively bring account receivable issues to alignment.
• Maintain customer profiles and product cross reference for all customers. Ensure information is current and accurate.
• Maintain a clean, organized, and safe environment.
• Complete all training activities successfully and on time.

Are You a Match?

• High School Diploma or equivalent required; Bachelor's degree preferred.
• 3-5 years in a customer service environment.
• Ability to understand technical issues.
• Demonstrated skills for handling customer complaints and complex situations.
• Proven excellent interpersonal communication skills.
• Computer literacy and MS office experience a must.
• Ability to apply independent judgment in a wide variety of situations.

EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.

Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical, and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability, and innovation. Airgas associates are empowered to share ideas, take initiative, and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies, and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at View email address on click.appcast.io.