Assistant Manager

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

You might be a great fit if…

• You have experience in the hardware industry. 
• You have a determined work ethic and believe no job is too small.
• You enjoy making a difference in your community. 
• You enjoy helping others. 
• You enjoy working in teams.
• You're motivated to learn new skills.

Job Summary:

The Assistant Manager is expected to maintain a positive representation of the business by providing an outstanding customer service experience consistent with company values. The main task of the Assistant Manager is to assist the Store Manager in overseeing an efficient, motivated, and productive sales team. Assistant Manager should continually expand their knowledge of the retail industry and leadership. Their job will include, but is not limited to, the following responsibilities:

Responsibilities:

• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders.
• Assist the store manager in opening and closing the store.
• Foster teamwork among the staff. Encourage the team to meet high standards of customer service and contribute to the overall success of the business.
• Assist in taking regular inventory of stock.
• Immediately respond to customer complaints and resolve as best as possible.
• Manage store operations and staff in the store manager’s absence.
• Ensure compliance with all store policies and safety standards.
• Assist in merchandising the store, including setting planograms, endcaps, power aisle displays, and other merchandising.
• Help maintain signage, including putting up and taking down promotional signage.
• Participate in ordering inventory and pricing.
• Train and monitor training of sales associates and cashiers.
• Help store staff with daily tasks as needed.
• Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
• Attend and occasionally lead staff meetings.
• Be able to suggest and initiate change to improve business processes and operations.

Qualifications:

• Experience in hardware and/or retail industry. 
• Experience in management and overseeing a team. 
• Outstanding customer service skills and a professional attitude.
• Ability to supervise other employees and understand the fundamentals of leadership.
• A working knowledge of the products contained in the store with a willingness to continue to learn.
• Organized, self-starter who is able to think independently and solve problems.
• Strong math, reading, writing, and communication skills.
• Ability to follow through on assignments and self-motivation to stay busy throughout the day.
• Understand how to efficiently operate the store’s point-of-sale system. Other computer skills include knowledge of MS Word and PowerPoint.
• Knowledge of effective sales methods and techniques.
• Ability to lift up to 80 lbs.
• Able to work a 45-50 hours/week, including weekends.

Goals:

• Continually expand knowledge of all departments in the store.
• Expand leadership and management skills.
• Expand knowledge of retail operations, including inventory management and pricing strategies.