Field Service Engineer

2 weeks ago Be among the first 25 applicants This range is provided by Lumafield. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $70,000.00/yr - $95,000.00/yr About Lumafield: Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it. Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively. We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again. Lumafield is headquartered in Cambridge, MA, and has an office in San Francisco, CA. About the role: Lumafield designs, manufactures, installs and services the world’s first accessible X-ray CT scanner. Lumafield’s product is a complex hardware-software system. We collaborate to deliver an incredible experience for our customers. You will perform installation and maintenance on Lumafield scanners at customer sites. When you are not in the field, you will help maintain our tradeshow fleet and work with engineering on our in-house scanner fleets. You will work with engineers to troubleshoot, tune and calibrate production systems. You will help refine SOPs to increase safety, improve quality and increase efficiency. The ability to troubleshoot a problem and track down the root cause of the issue is important. About Lumafield: Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it. Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively. We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again. Lumafield is headquartered in Cambridge, MA, and has an office in San Francisco, CA. About the role: Lumafield designs, manufactures, installs and services the world’s first accessible X-ray CT scanner. Lumafield’s product is a complex hardware-software system. We collaborate to deliver an incredible experience for our customers. You will perform installation and maintenance on Lumafield scanners at customer sites. When you are not in the field, you will help maintain our tradeshow fleet and work with engineering on our in-house scanner fleets. You will work with engineers to troubleshoot, tune and calibrate production systems. You will help refine SOPs to increase safety, improve quality and increase efficiency. The ability to troubleshoot a problem and track down the root cause of the issue is important. What you'll do: Uncrating, commissioning and calibrating Lumafield scanners Perform preventative and repair maintenance at customer sites Frequent travel to customer sites within the US and Canada (75%) Create, update, maintain training materials and safety guidelines About you: Are a well-rounded technical thinker with experience in computer, electrical, mechanical systems including sensors, and actuators Comfortable using common hand tools (e.g. drill, torque wrench, etc.) Are meticulous and pay attention to detail in your work Can comfortably and professionally interact with customers and suppliers Ability to follow a written procedure and identify deviations or problems Strong verbal communication skills to describe situations and issues to teammates who may be remotely supporting you Strong written communication skills for writing service reports Enjoy collaborating within and across teams Able to lift up to 50 lbs Bonus points for: Machine shop skills (drill press, lathe, Bridgeport, etc.) Ability to troubleshoot computer, electrical, and mechanical issues IT skills Linux proficiency Enjoy working within a customer facing environment Hands-on prototype integration and troubleshooting: soldering, crimping and testing Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more! Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you! In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status. Reach out if you want to be a part of what we are building. The base salary range listed here represents the anticipated low and high end of the salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. All full time employees receive an equity grant. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Computer Hardware Manufacturing Referrals increase your chances of interviewing at Lumafield by 2x Sign in to set job alerts for “Field Services Engineer” roles. Field Service Engineer - Northeast/New England Region Field Service Engineer - TAP, (Ambr) - Boston/Northeast Field Service Technician Fire Alarms/Life Safety Systems Greater Boston $70,000.00-$90,000.00 6 days ago Field Service Technician II - Boston, MA Woburn, MA $100,000.00-$105,000.00 4 days ago Boston, MA $83,000.00-$110,000.00 5 days ago We’re unlocking community knowledge in a new way. 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