Case Manager-HVRP

Case Manager for the Homeless Veterans Reintegration Program (HVRP)

The Case Manager for the Homeless Veterans Reintegration Program (HVRP) is responsible for "outreaching" for eligible homeless veterans (clients) in need of services including support services, benefits information and assistance, emergency shelter or other housing, referrals, job training, and job placement and follow-up services.

Case Managers will have specific and measurable goals to meet in serving these veterans, including number of placements per month, support services, training requirements for the client, job preparation assistance, and coordination and contact with other community resource centers. The Case Manager must at all times coordinate their work efforts with other members and/or other programs of the organization, to assure non-duplication of services, provide maximum opportunity and benefits to the client, and at all times support the integrity and good name of the organization. Case Managers are expected to be sensitive to the needs of veterans, and must at all times treat the clients with respect and professional care. Case Managers will be responsible for maintaining detailed descriptive case notes on every client, complete and submit required reports on a timely basis, and perform other program tasks as assigned by their supervisors.

Job duties include:

• Must read and understand the detailed policies, guidelines, forms, and other directives set out by the organization's Manuals of Standard Operation Procedures
• Prepare and submit MIS data information on the client cases as required.
• Maintain clients' files, including documentation, case notes, and follow-ups. Responsible for preparing all applicable correspondence related to the client.
• Responsible for achieving the client goals assigned and prepared to provide corrective action plans for the same.
• Follow the work flow system, and assure compliance requirements of the government or other contract obligations applicable to the organization and the Case Manager assignments
• Must understand the nuances of the veterans' community and are expected to always demonstrate sensitivity and patience with the clients.
• Confidentiality of client information, donors, team members and the AGIF-NVOP. Such information is to be disclosed on a need-to-know basis only.
• Responsible for being sensitive to the needs of program participants and must always treat clients with respect and professional care.

Job requirements include:

• Must have a Bachelor's Degree from an accredited college or university and at least (3) years' experience in social services programs, inter-personal counseling, job placement services, or related field preferred
• Applicants with less than a Bachelors Degree of education may be considered if they have significant related experience, and provided they have at least one year of college completed.
• Must have transportation and a valid Texas driver's license.
• Must also provide proof of current vehicle liability insurance.
• Must pass a drug test and background record check.

Skills and competencies include:

• Typing
• Computer literate and utilizing Word, Excel, Access, PowerPoint, and Outlook
• Good understanding of the multitude of problems faced by applicants
• Professional and productive demeanor, as well as ensuring that actions are supportive of others.
• Must be able to effectively communicate verbally and in writing.
• Must be able to speak before groups when necessary
• Must be able to make independent decisions in coordination with service objectives.

Travel may include primarily local during business day although some out-of-area travel may be expected via airline or automobile based on the discretion of management.

Physical demands include conducting office work, meeting with clientele, and team members, and at times travel offsite to conduct business. Employee may be exposed to varying weather conditions. Employee will also be required to work in varied office and residential environment based on assigned caseload. Employee will be able to handle and de-escalate situations that may arise while at work. Employee will be required to recruit clients in traditional work environments such as job fairs and while networking at community events, as well as recruiting homeless clients where they may reside such as shelter homes, streets, and encampments.

Benefits include:

• $500, company-provided, monthly allowance for: Dental insurance, Health insurance, Vision insurance, Base 25K Life insurance (employer paid), Voluntary Life and AD&D insurance for employee (employee, spouse, and child (ren) (employee paid), Short term & Long-term disability insurance (employee paid), Supplemental insurance
• Retirement Program 6% Employer matching (after 1 year of employment; 100% vested)
• 12 hours (monthly) of PTO (after completed probationary period)
• 5% salary increase after completing probationary period (excludes internal applicants)
• Cell phone stipend (paid quarterly)

14 paid holidays