Sales Support Specialist

LOCATION: Remote React Health is a fast-paced, growth-driven manufacturer and distributor of medical equipment, dedicated to supporting patients, caregivers, physicians, and healthcare providers. With a focuson respiratory and sleep health sectors, we offer a comprehensive range of products and services across acute care, non-acute care, and home medical equipment. By integrating manufacturing and distribution, React Health addresses the needs of both undiagnosed individuals and those requiring therapy after diagnosis, particularly within the sleep and respiratory care sectors. GENERAL SUMMARY TheVent Sales Support Specialist (VSSS)serves as a trusted clinical partner to Children’s Hospitals, Pediatric Pulmonology teams, and Home Medical Equipment (HME) providers, with a primary mission of building long-term brand loyalty through clinical excellence, education, and responsiveness. This role requires deep expertise in both invasive and non-invasive mechanical ventilation across pediatric and adolescent populations. The HMV Clinical Specialist provides hands‑on clinical guidance, product expertise, and care‑pathway support that instills confidence in physicians, respiratory therapists, nurses, and discharge planners managing complex home‑ventilated patients. By combining strong bedside credibility with a relationship‑driven mindset, this role directly influences therapy adoption, continuity of care, and long‑term customer preference QUALIFICATIONS Respiratory Therapist (RRT) required Minimum 5 years of experience in Pediatric respiratory care, PICU/NICU, or pediatric home ventilation Demonstrated experience managing: Invasive and non-invasive ventilated patients Pediatric and complex chronic care populations Strong clinical judgment with the ability to communicate clearly and confidently with physicians and senior clinicians. Preferred Education RRT, NPS, or advanced pediatric credentials Preferred Experience Working directly with Children’s Hospitals, Home Medical Equipment providers, and Home mechanical ventilation programs. Experience in Clinical specialist, educator, or field-based support role. Experience in Medical device or respiratory equipment industry Excellent attention to detail and project management skills. Excellent written/oral communication skills required. Must be able to work effectively with diverse groups of people. Physical Demands Requires normal visual acuity and hearing. Typically, employees sit comfortably to do their work, interspersed by brief periods of standing, walking, bending, carrying papers and books, and extensive periods requiring the use of computer terminals to accomplish work objectives. Required to sit and use their hands and fingers to handle or feel and manipulate keys on a keyboard. Additional skills may be required to perform additional task(s) specific to work location, department or line of business. Working Conditions Predominantly operates in an office/ hospital environment. Some work (less than 5%) requires moving and lifting of medical devices. Up to60-80% travel, primarily to Children’s Hospitals, Facility care providers, and HME partners within the assigned territory/accounts. DUTIES AND ESSENTIAL FUNCTIONS Each Employee consistently demonstrates the following essential functions: Clinical Expertise & Patient Support Serve as a subject matter expert in pediatric home mechanical ventilation, including: Invasive ventilation (tracheostomy) Non-invasive ventilation (mask-based ventilation, mouthpiece ventilation) Support clinical teams with: Initial patient setup and transition from hospital to home Ventilator mode selection, alarm management, and circuit configuration Troubleshooting complex ventilation challenges in home settings Provide clinical guidance consistent with physician orders, hospital protocols, and evidence-based practices. Hospital & HME Relationship Development Build and sustain strong relationships withtargeted: Pulmonologists Respiratory therapists‑Hospital and HME NICU/PICU staff Case management and discharge planning teams HME clinical and operational leadership Act as a trusted extension of the care team, reinforcing confidence in therapy decisions and equipment selection. Support continuity of care between Hospitalsand HME providers during patient discharge and ongoing management. Education & Brand Advocacy Deliver high-impact clinical education programs, including: In-services for physicians, RTs, nurses, and HME clinicians Product training, clinical best practices, and workflow optimization Position the company’s ventilation solutions as clinically reliable, intuitive, and responsive to patient careneeds. Serve as a visible clinical ambassador who strengthens brand reputation through competence, accessibility, and follow-through. Commercial & Strategic Support Partner with Sales, Marketing, and Clinical Leadership to support: Growing share in key ventilation accountsand referral sources New account adoptionsupport – Direction from manager and AVP Product evaluations and clinical trials Therapy expansion within existing hospital and HME accounts Provide clinical insight to inform product development, training content, and customer feedback loops. Support key accounts during escalations, complex patient scenarios, and competitive conversions. Compliance & Professional Standards Maintain compliance with all regulatory, legal, and ethical standards, including: FDA regulations HIPAA Hospital and HME policies Accurately document training, clinical interactions, and field activity as required. Attends and participates in departmental meetings. Attends seminars and training sessions necessary to maintain appropriate level of professional competence. Ensures all department compliance guidelines are met. Follow evidence base standards of medical care through adherence to existing policies and procedures. Attends all meetings, in-services training, or continuing education as delegated by the supervisor. Provides customer focused interactions. Performs all duties necessary for the department as per department policies and procedures. Performs other duties and responsibilities as delegated by the supervisor within the scope of practice and the responsibilities in the department. Reasonable accommodations may be made to accommodate individuals with disabilities to perform the basic functions of the position without compromising client care. React Health is an Equal Opportunity/Affirmative Action Employer and is committed to providing a drug-free workplace. We are an Equal-Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. #J-18808-Ljbffr