Customer Service and Sales Representative I

Job Description

Job Description

Company Overview

Smart City began more than 30 years ago and has evolved into the nation’s leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major trade-show. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen. Today, we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our Network Operations Center (NOC), which provides Internet security services and remote 24/7 monitoring for all of our networks.

The Customer Service and Sales Representative (CSSR) contributes to the overall success of the company by responding to exhibitor inquiries and troubleshooting through a variety of methods including phone calls, in-person interaction and email, ensuring a timely resolution and providing the highest level of customer service.

Summary of Key Responsibilities:

• Building client relationships, by consulting with clients, primarily exhibitors, on their overall Internet and Telephony needs provide a best fit event solution
• Identify, research, and resolve technical issues with exhibitor’s internet connections
• Crosstrain as networking technician for event installations to grow knowledgebase of technology sales
• Receive and process customer orders
• Sell value-added services
• Provide service desk support, and daily booth check-ins, when necessary
• Researching previous event history, utilizing proprietary company database and other means
• Building detailed quotes for clients and following up on revisions and updates
• Keeping detailed orders in company database and ensuring that all changes are up to date
• Collecting and rectifying all funds for events
• Resolves all errors of customer billing and interfaces with customers to solve issues and suggest additional services, if needed
• Fully utilizes and understands all aspects of company proprietary software system
• Ensures compliance with all company policy
• Provides proactive support and coordination for pre-show and on-site customer approval and signature on all requested services
• Prepares all show site reports
• Communicates with other department team members on customer sales and service issues
• Other duties as assigned

Of note :

• ON - SITE ONLY, non-remote, non-hybrid
• Compensation: $18.50

Company Benefits (part -time):

• Sick accruals may vary by state
• Retirement – 401(K)

Qualifications:

• High school diploma or GED required.1–3 years customer/exhibitor service experience preferred
• Knowledge of data networking products/services desired
• Excellent oral and written communications skills, strong telephone customer service experience and willingness to interface with customers/management essential
• Personal computer skills required; computer literacy in Microsoft Office, Word, Excel, and 10-key preferred
• Must be available to work occasional evenings, weekends, and holidays
• Must be able to work with minimal supervision and be able to exercise independent judgment

As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check.

Please note: This is an on-site position and proof of vaccination is required on first day of work.

Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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