Inside Sales Associate

Job Description

Job Description

Inside Sales Associate – Retail Pool Store

We’re looking for a motivated Inside Sales Associate to join our team at a busy retail pool store. You’ll be the first point of contact for customers in person and on the phone, helping them find the right chemicals, equipment, parts, and accessories while supporting day-to-day store operations and outside tech teams.

What You’ll Do

• Greet customers and provide friendly, knowledgeable service
• Answer phones with excellent etiquette and assist callers with product questions, pricing, and order status
• Help customers choose the right pool chemicals, equipment, and supplies
• Process sales and basic orders using our point-of-sale system
• Follow up on customer inquiries, communicate with tech teams, and support sales goals
• Keep the sales floor clean, organized and restocked as needed
• Learn our product lines and stay current on seasonal pool needs

What We’re Looking For

• Strong communication skills (both in person and on the phone)
• Good phone etiquette and a professional, friendly demeanor
• Strong work ethic and reliability
• Basic computer knowledge (comfort with email, simple software, and point-of-sale systems)
• A genuine desire to learn and grow in the role
• Ability to work in a fast-paced retail environment and handle multiple tasks
• Positive attitude and willingness to be part of a team

Nice to Have

• Previous retail, customer service, or sales experience
• Any familiarity with pool products or the pool industry (we’ll train you either way)
• Experience with inventory systems or retail POS (we'll train you either way)

This is a great opportunity for someone who enjoys helping people, takes pride in their work, and wants to build skills in a specialized retail setting. We value reliability, clear communication, and a willingness to learn.

Pinch A Penny, a POOLCORP Company is the premier destination for all your swimming pool and backyard needs. With over 300 stores and expanding, we are the nation's largest swimming pool retail, service, and repair franchise. Our relentless dedication to excellence drives us to bring people together through the joy of pools, spas, and the backyard experience. Join us on this exciting journey as we continue to grow, innovate, and set new standards in the swimming pool industry.

Company Description

Pinch A Penny, a POOLCORP Company is the premier destination for all your swimming pool and backyard needs. With over 300 stores and expanding, we are the nation's largest swimming pool retail, service, and repair franchise. Our relentless dedication to excellence drives us to bring people together through the joy of pools, spas, and the backyard experience. Join us on this exciting journey as we continue to grow, innovate, and set new standards in the swimming pool industry.