Patient Services Coordinator IV

Patient Services Coordinator IV

Novant Health Orthopedic & Sports Medicine is seeking a highly organized, customer-focused Patient Services Coordinator IV (PSC IV) to join our dynamic team supporting our Ballantyne and Matthews locations. This is an excellent opportunity for an experienced healthcare professional who thrives in a fast-paced environment and is passionate about delivering exceptional patient experiences.

As a PSC IV, you will serve as a key resource within the practice, supporting both patients and team members through advanced administrative and operational responsibilities. This role is ideal for someone who enjoys problem-solving, coordinating complex workflows, and contributing to the overall success of a busy specialty practice.

• Communicates complete and accurate information to the patient. Responsible for resolving Work Queues in Epic including, but not limited to: Follow Up; Claim Edit; Charge Review (Audit and Review); Missing Guarantor. Resolves work queue errors & denials through research and analysis by reviewing chart and office notes, pre-authorizations, hospital documents, etc. Researches and analyzes denials, corrects errors to ensure charges captured and processed and goals for site errors is met or exceeded. Responds to patients and staff for billing and insurance questions. Ensures charges drop for claims processing. Works closely with practice coder in resolution process.
• Enters necessary patient demographics if new patient; verifies information if established patient, when scheduling appointments. Chooses appointment time based on patient request, physician/provider availability and urgency of appointment. Generates a hard copy of appointment schedules.
• Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers. Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process.

• Education: High School Diploma Required.
• Experience: Three years of experience in a medical office setting, Required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors' billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in the use of all computer software utilized in the practice.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID 178747