Area Assistant General Manager

Position: Area Assistant General Manager

Employment Type: Full-Time, Salaried

Annual Salary: $75,000–$85,000

Reports To: General Manager

Locations: Hampton Inn & Suites Fresno, Homewood Suites Fresno, and SpringHill Suites Fresno — Fresno, California

ABOUT THE OPPORTUNITY

We are seeking a hands-on, service-driven Area Assistant General Manager to help lead daily operations at Hampton Inn & Suites Fresno, Homewood Suites Fresno, and SpringHill Suites Fresno.

You will work alongside another Area Assistant General Manager as peers, both reporting directly to the General Manager and jointly supporting all three hotels. Together, you will support hotel operations, team development, guest satisfaction, financial performance, and brand standards.

This is an ideal opportunity for a hotel leader who enjoys being actively involved in the operation, working directly with team members and guests, and balancing priorities across multiple locations.

WHAT YOU'LL DO

Hotel Operations & Guest Experience

• Support daily operations at all three properties and maintain a regular, visible leadership presence.
• Conduct property inspections to ensure cleanliness, maintenance, safety, guest readiness, and brand standards.
• Monitor staffing, guest activity, maintenance concerns, and operational priorities.
• Engage with guests, resolve concerns, and promote excellent service recovery.
• Support compliance with company policies, operating procedures, and safety requirements.

Leadership & Team Development

• Provide coaching, direction, and support to team members and department leaders.
• Help establish clear expectations, goals, and accountability.
• Assist with recruiting, interviewing, onboarding, training, and retention.
• Support employee performance management, recognition, and development.
• Promote a respectful, accountable, and service-focused workplace.

Financial & Business Performance

• Support the General Manager in achieving revenue, profitability, and operational goals.
• Assist with budgeting and financial performance management.
• Monitor labor, operating expenses, supplies, and controllable costs.
• Identify opportunities to improve efficiency without compromising guest experience.
• Assist with purchasing, financial controls, reporting, and documentation.

Sales & Revenue Support

• Support revenue-generation efforts and sales and marketing initiatives at all three properties.
• Maintain awareness of local market conditions, competitors, demand generators, and business opportunities.
• Build positive business and community relationships and communicate prospective sales leads.

COMPLEX LEADERSHIP

Partner with the General Manager and your peer Area Assistant General Manager to coordinate priorities, daily coverage, and follow-through across all three Fresno hotels. You will regularly travel among the properties and provide leadership where support is most needed.

Keep clear handoffs and consistent service expectations across the complex while respecting each brand’s standards. You may serve as Manager on Duty or acting hotel leader when assigned.

WHAT WE'RE LOOKING FOR

• Strong hospitality and guest-service skills.
• Previous hotel operations experience; a minimum of two years is preferred.
• Previous supervisory or hotel management experience strongly preferred.
• Working knowledge of Front Office, Housekeeping, Maintenance, Sales, and basic hotel financial performance.
• Strong leadership, coaching, communication, and organizational skills.
• Ability to balance competing priorities across multiple locations.
• Sound judgment, initiative, and problem-solving ability in a fast-paced hotel environment.
• Proficiency with hotel operating systems and general business technology.
• Hilton or Marriott hotel experience preferred; multi-property experience is a plus.
• Associate degree in Hospitality Management, Business Administration, or a related field preferred; equivalent management experience may be considered.

SCHEDULE & TRAVEL EXPECTATIONS

Hotels operate 24 hours a day, 7 days a week, 365 days a year. This full-time salaried role requires a flexible schedule, regular travel among the three Fresno properties, and some evenings, weekends, and holidays. Coordinate coverage with your peer Area Assistant General Manager and respond appropriately to urgent operational matters and emergencies in accordance with company policy and applicable law.

PHYSICAL & WORK ENVIRONMENT

This active leadership role involves regular movement throughout guest rooms, public areas, offices, back-of-house spaces, parking areas, and hotel grounds. Duties regularly involve standing and walking and may occasionally include bending, stooping, kneeling, reaching, climbing stairs, and handling supplies or materials. Work may take place indoors or outdoors in conditions normally associated with hotel operations. Reasonable accommodations will be provided to qualified applicants and employees with disabilities as required by applicable law.

COMPENSATION & BENEFITS

Salary Range: $75,000–$85,000 annually

Benefits: Health insurance; paid sick leave and vacation; holiday benefits; 401(k) with company matching; bonus opportunities; employee referral program; professional development and advancement opportunities.

Actual compensation will be determined based on job-related experience, qualifications, skills, and other applicable factors.

JOIN OUR TEAM

We are looking for a hotel leader who enjoys developing people, solving problems, improving operations, and creating exceptional experiences for guests and team members. If you are ready to take the next step in your hospitality leadership career and are excited about supporting three hotel operations, we encourage you to apply.

We are an Equal Opportunity Employer. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.

Grow with us. Let’s make hospitality feel like home.