Workplace Manager

Job Title Workplace Manager Job Description Summary Job Description Client The Client – Client – is a Global Software & Solutions Provider. Cushman & Wakefield are retained to provide Workplace Management (WM) services globally. Key Interfaces Client Workplace Director(s), dedicated C&W Account-based team (Regional Workplace Managers, Workplace Managers and other team members), Client colleagues, C&W contracted third party service providers and C&W Platform team members. Role Purpose As a key member of a global team, responsible for service delivery and ownership of the appropriate location within the Client’s estate, ensuring services are delivered to agreed contractual service quality, commercial and compliance requirements. Responsibilities Leadership To be the visible leader of the Workplace team within the North America. To own and be accountable for the working environment of the region, to ensure a consistent high quality workplace experience for colleagues and visitors at all times. Line management of the region’s Workplace team, ensuring full compliance with both C&W processes and expectations and Client requirements as these may change from time to time. To understand and live the Client values at all times, to be able to articulate what they mean and how they are applied in the execution of WM responsibilities, and to ensure that all members of the region-based team are able to do the same. To understand, commit to, uphold and be able to articulate the Operating Principles of the C&W-Client contract. To understand Client priorities globally and as they apply to the region. To ensure the resources deployed to the region are appropriate at all times, and where adjustments are required to provide an evidenced case to the Client Regional Workplace Manager and/or the Global Workplace Director. To ensure that all direct reports have in place a measurable Development Plan identifying a clear career path and how to achieve it. To raise any matters of non-compliant performance and conduct of the C&W team in the region with line management and/or the C&W Human Resources, collating and providing evidence as required. Supply chain To ensure all third party services are delivered to the commitments of the global contract. To recommend changes to third party supplier arrangements where service quality, commercial or compliance matters are compromised. Service quality To establish and maintain relations with key Client colleagues in all the locations, as the trusted source of assistance and support as required. To regularly interact with fellow WM’s in other regions and to identify and share innovations with the network for the benefit of the global contract. To manage the 9-point Key Performance Indicator (KPI) system for the location – based on colleague, commercial and compliance – and provide management reporting as required. To effectively manage minor works as directed by Client and ensure that the appropriate resources are deployed in each case. To ensure the Workplace Guide (full services directory) for the location remain up to date at all times. To work closely with the Client IT team to ensure a seamless service in the location in areas such as access and security, visitor management, desktop IT, network availability and reprographics. To engage with the C&W published Research & Insight material and webinars to ensure access to evolving best practice in workplace management and as a contribution to continuous improvement in the role. Commercial To effectively and diligently manage cost against budget for the region, reporting as required, and identifying potential cost savings opportunities when they arise. To identify any risks or threats to meeting budget as soon as they are known. Compliance To effectively and diligently manage commercial risk of the region, maintaining an up to date register, as required to minimise and mitigate the potential effects of known and unforeseen risks. To effectively and diligently manage health and safety in the region, minimising or removing the potential for lost time incidents, completing all required audit requests, and liaising with specialist colleagues are required to deliver the service. To ensure the location complies with the defined foundation standards (‘Client Workplace’) using the assessment tool as directed, reporting and costing upgrades where required to maintain alignment. To effectively and diligently manage sustainability within the region as directed by Client. To effectively and diligently manage the requirements of the Client Business Continuity Programme (BCP) within the region. Personal Attributes Knowledge Commercial awareness of the nature and operation of outsourced managed services contracts. FM processes and best practice. People management. Health & Safety legislation relevant to the Workplace Management industry. Communications and colleague engagement as they relate to Workplace management. Skills Good communication, presentation and negotiation skills. People management. Relationship management. Effective supply chain management. Effective budget and cost management. Project management. Fluent English speaker. Character and personality Team player. Committed to service excellence. Presentable and highly professional. Flexible. Proactive. Confident and calm under pressure. Natural problem solver. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 80,750.00 - $95,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at View phone number on click.appcast.io or email View email address on click.appcast.io. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit