Japanese Bilingual Call Center Associate
Staffmark
Japanese Bilingual Call Center Associate
Location: Torrance, CA (onsite) Work Hours: 8-hour shifts, including weekends and holidays (between 5:00 AM 4:00 PM) Employment Type: Full-Time, Direct Hire, Non-Exempt
We are seeking a Japanese Bilingual Call Center Associate to support customers with travel reservations, airline ticketing, and itinerary changes. This role provides full training, making it ideal for candidates with strong communication skills and bilingual proficiency in Japanese and English, even without prior call center or travel industry experience.
Key Responsibilities
- Handle customer inquiries related to flight bookings, ticketing, seat assignments, and payments
- Assist with new reservations and modifications for domestic and international travel
- Provide technical support for website and mobile app navigation
- Resolve customer issues with a focus on first-call resolution and customer satisfaction
- Use multiple CRM and reservation systems to manage bookings and case tracking
- Deliver a professional, service-oriented customer experience at all times
Qualifications
- Bilingual in Japanese (spoken and written)
- Ability to work shift schedules (including early/late shifts)
- Strong computer skills and ability to learn new systems quickly
- Excellent customer service and communication skills
- Prior travel industry or call center experience is a plus, but not required (training provided)
Benefits: Medical/Dental/Vision/Life, Vacation, Holidays, Sick Leave, FSA, 401K, Educational Assistance, and travel benefits.
About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer.
StaffmarkVacancy posted 1 day ago
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