Ford Service Advisor

Job Description

Job Description

AutoFair Ford is seeking a Service Advisor to join our team. Do you want to work for a dealership with the best hours around in the service department? Are you looking to make life-changing money? Are you a top performer and consistently deliver the best numbers in your service department? Look no further, apply today for your opportunity to join a long standing family oriented service team!Is your compensation package reflecting your extraordinary results?Tired of your pay plan being changed?Tired of management systems that don't support you?Is your company letting you know how much they appreciate you?If you have a proven track record of top performance, you might be able to join our busy, well-established dealership team.Benefits: High earning potential with performance-based compensation that is extremely favorable to top performersAggressive & Rewarding Compensation PackageStrong technicians and advisors throughout the organizationMedical, Dental, Vision, Life and Disability401 K Plan with company matchPaid vacationGrowth opportunitiesPaid TrainingTeam based environmentEmployee vehicle purchase plansLong term job securityHealth and wellnessFlexible Work ScheduleDiscounts on products and services Responsibilities:Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.Ensure the daily inventory of technicians' time is consistently sold to service customers.Distribute work between technicians efficiently.Answer technical questions about vehicle problems, warranties, services, and repairs.Maintain Customer Happiness scores at or above company standards.Assist in diagnosing vehicle problems; order parts and tools as necessary.Oversee administration of warranty claims as well as training and supervising of service department.Set schedules and assigns tasks to service department employees.Reinforces company policies and adheres to company standards.Encourages compliance with applicable laws and regulations.Maintain good working relationship with factory(s) and foster positive employee relations.Collaborate with upper management to make service department hiring and discipline decisions.Requirements:Organized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedMilitary experience welcomed but not necessaryAble to work with little supervisionClean driving record and valid driver's licenseAutoFair Automotive Group is a rapidly-expanding dealer group with excellent opportunities for career growth. We are committed to providing our customers with an unmatched ownership experience through outstanding customer service and enduring relationships with the people we serve. For these reasons, we are dedicated to finding people who are passionate, motivated, and ambitious to join our team.AutoFair Automotive Group offers opportunities with the following brands:Ford - Honda - Hyundai - Genesis - Subaru - Toyota- VolkswagenAutoFair Automotive Group maintains a strong policy of equal employment opportunities for all associates and applicants of employment. We hire, train, promote and compensate on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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