Customer Service Representative

Customer Service Representative

Noble Environmental, located in McClellandtown, PA, is excited to expand its rapidly growing Customer Service Department. We are seeking experienced, reliable, and enthusiastic team members who are passionate about delivering exceptional service.

Customer Service Representatives serve as a liaison between our customers and the companyproviding product and service information, resolving concerns with accuracy and efficiency, and ensuring superior customer satisfaction.

Responsibilities

• Handle and manage a high volume of incoming calls related to billing, customer inquiries, and business development.
• Identify and assess customer needs to achieve and maintain high satisfaction.
• Provide accurate, complete information on every customer interaction.
• Follow all company protocols, guidelines, and policies as directed by leadership.
• Meet or exceed individual and team performance targets and call handling metrics.
• Maintain detailed and accurate records of customer interactions and process customer accounts.
• Perform varied administrative and clerical duties as assigned.
• Maintain a polite, professional, and courteous demeanor at all times.
• Demonstrate reliable attendance, consistency, and a strong work ethic.

Requirements

• Proficiency in Microsoft Office.
• Excellent time management skills with the ability to multitask and prioritize.
• Proven customer support or client services experience (preferred).
• Familiarity with CRM systems and best practices.
• Strong attention to detail and problem-solving ability.
• Excellent phone communication and active listening skills.
• High school diploma or equivalent required; college degree preferred.
• Customer serviceoriented with the ability to adapt to various customer types.

Benefits

• 401(k)
• Health insurance
• Paid time off
• Dental and vision insurance
• Life and AD&D insurance
• Disability insurance

Schedule

• Day shift: MondayFriday
• Hours: 8:00 am5:00 pm

Preferred Experience

• Customer Service: 1 year
• Call Center: 1 year

All qualified applicants will be considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.