Product Support Engineer III

Our Company


At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI.


What You'll Do

In this role, you will be a key member of Teradata's Global Support Organization, providing deep technical support for the Teradata Database and related technologies. You'll work on complex, enterprise-scale data analytics platforms, helping customers diagnose issues, identify root causes, and restore critical systems. Your success will be measured by your ability to resolve challenging problems efficiently, communicate clearly with stakeholders, and contribute to an exceptional customer experience.


Who You'll Work With
You'll join a team of expert Product Support Engineers within Teradata's Global Support Organization, which provides 24/7 technical support to customers worldwide. The team partners closely with Engineering and other internal groups to incubate modern support strategies-such as knowledgecentered support, online communities, and selfservice tools-while maintaining a highly collaborative, peerreviewdriven culture.


What Makes You a Qualified Candidate


- U.S. Citizenship required and must be physically located within the United States
- Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent professional experience
- 10+ years of experience in technical support, product support, or a related engineering role
- Strong hands-on troubleshooting experience with database technologies, including SQL and/or NoSQL
- Proven ability to clearly communicate technical findings, root cause analysis, and resolutions to diverse audiences


What You'll Bring


You bring strong analytical and problemsolving skills, along with the ability to navigate complex technical environments. You are comfortable working across teams, managing multiple support issues simultaneously, and clearly articulating solutions. You also bring:


- Experience reviewing logs, scripts, and basic code (e.g., Python, JavaScript, C#)
- Strong customerfacing communication skills and sound technical judgment
- The ability to collaborate effectively in a peerreviewfocused, teamoriented environment
- Willingness to participate in alternate shifts and oncall rotations to support a 24x7 operation
- Handson experience with the Teradata Database and Teradata client applications (preferred)
- Knowledge of Linux/Unix operating systems
- Experience with public cloud platforms such as AWS, Azure, or Google Cloud, and/or private cloud infrastructure (e.g., VMware)
- Familiarity with the broader Teradata ecosystem and data integration tools


Why We Think You'll Love Teradata


We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.


#LI-AC1

Teradata is proud to be an equal opportunity employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status. We welcome and encourage individuals from all backgrounds to apply and join our team, bringing their unique perspectives and experiences to help us innovate and grow. If you require accommodations during the interview process, please let your recruiter know and we will work with you to meet your needs.