Inside Sales Associate

Job Description

Job Description

Description:

About Us

Family-owned and operated since 1970, we are an industry-leading gas distributor founded on unparalleled customer service. Our industrial, medical, food, and specialty gas products support a variety of industries that work daily to improve the world we live in, and our ongoing commitment to serve spans the southwestern United States with locations across California and Arizona. Discover the most interesting industry you’ve never heard of!

Position Overview

As an Inside Sales Associate, you will assist our customers as they purchase the materials and tools they need for gases, gas equipment, and welding supplies. From the moment you greet customers until their final sales, you will provide them with the best in customer service and supply expertise.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Performs customer service activities, including receiving and entering telephone orders, answering questions, resolving challenges, and tracing order status or product shipments
• Maintains customer records and files, including accurate account setup and pricing
• Performs outbound calls to Retail and small customers
• Performs Inside Sales or Counter Sales, serving customers who come into the retail store
• Works closely with and provides support to the Outside Sales team
• Evaluates and recommends appropriate product, equipment, and programs
• Promotes 'add-on' sales of gases and high-margin hard goods accessories
• Conducts or participates in product demonstrations
• Maintains inventory for the location
• Ability to operate a forklift
• Follows all safety policies and procedures, including use of safety equipment (PPE) and equipment safeguards
• Performs other duties as assigned

• High School Diploma/GED required
• 1+ year(s) of Customer Service/Inside Sales/Counter Sales preferred
• Welding experience is preferred but not required
• Proficient in Microsoft Office applications
• Experience in CU/TIMS or another similar customer database
• Excellent customer service and team skills

Supervisory Responsibility

This position has no supervisory responsibilities

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing this job, the employee must stand for long periods, talk, hear, and use hands and fingers to operate a computer and telephone, keyboard reach, stoop, and kneel. This person must be able to lift, carry, or set down 50+ pounds. Specific vision abilities required by this job include close vision requirements due to computer work.

Travel

Occasional travel between stores may be needed

Position Type and Expected Hours of Work

This is a full-time, non-exempt, and on-site position. Typical days and hours of work are Monday through Friday, and range from 7:00 a.m. to 5:00 p.m.

Compensation and Benefits

• Individual and company performance-based quarterly bonuses as outlined in our plan documents
• Annual performance-based merits
• Comprehensive benefits package:
  • Medical, dental, vision, life and disability insurance
  • Health Savings Account (HSA) and Flexible Spending Account (FSA)
  • Voluntary accident coverage, hospitalization plans, Employee Assistance Programs (EAP’s), Wellness platform access
  • 401(k) + company match
• 7 company paid holidays
• 3 weeks of paid time off (PTO) earned on an accrual basis
• Professional development opportunities and ongoing training
• Healthy work/life balance and a collaborative and inclusive company culture

The compensation range reflects WestAir’s good-faith estimate for the base compensation expected at the time of posting. Compensation offered will be determined by the job-related factors, including skills, experience, qualifications, education, and geographic location.

This job description is not intended to be all-inclusive. An employee may perform other related duties as negotiated to meet the organization’s ongoing needs.

WestAir Gases and Equipment, Inc. is an Equal Opportunity Employer.