Boyd Thermal by Eaton - Quality Engineer

Job Summary The Boyd Quality Engineer is responsible for ensuring that Boyd products exceed the requirements and expectations of our customers. The Engineer will assume full responsibility for all aspects of product quality and serve as Boyd’s representative for all customer issues related to the product. The Quality Engineer will take the actions necessary to improve product quality by identifying and addressing product non‑conformances. Emphasis is on proactively managing customer satisfaction by delivering the highest quality thermal products in the industry. Key Duties Serve as the Boyd lead for product quality and reliability issues for Boyd’s line of System Cooling Products. Establish and implement processes for addressing and resolving customer product quality issues in a timely manner. Define quality requirements at the shop floor level. Work with shop floor management to identify failure modes and drive improvement. Ensure timely processing of any product non‑conformances found at incoming or in‑process inspection. Identify and eliminate cost‑of‑quality drivers including scrap and rework within manufacturing. Communicate directly with shop floor work cells to improve product quality. Partner with the service team to participate in failure analysis activities, compile data and reduce product failure modes. Drive CAPA associated with product quality through the organization to ensure that any findings or non‑conformances are addressed quickly. Lead audits of processes and quality systems. Summarize and present product quality data to the Quality Manager monthly. Participate in the development of customer prototypes to ensure customer quality requirements are met. Serve as a mentor to the organization for advanced problem‑solving techniques (8D, 5Why, DMAIC). Define inspection processes, requirements, frequency, and sampling internally and through sub‑tier suppliers. Drive improvements at key and critical suppliers to ensure high quality incoming materials. Ready to support customers in different time zones. Willing to travel up to 10% domestically and internationally when required. Advocate for lean, 6S. As a member of the Boyd team, perform additional duties as required. Requirements University degree in an appropriate discipline and 3 years of relevant experience. In the absence of a degree, 8 years of relevant experience are required. Prior experience with machining, welding, brazing, assembly‑based manufacturing, lean, Six Sigma and 6S. Experience operating in an ISO9001 quality environment. Experience in an AS9100 quality environment is a plus. Strong interpersonal skills. Ability to work with and manage both suppliers and internal customers. Demonstrated record of leading multiple projects while working with stakeholders across multiple functions. Strong troubleshooting skills. Familiarity with root‑cause determination tools such as 5‑Why, Fishbone Diagrams, etc. Core skills/tools should include: Microsoft Office, 8D problem solving, GD & T, Six Sigma, Minitab (statistical analysis), SPC, FMEA. Experience with implementation of statistical methods and their application. Potential applications may include capability studies, gage repeatability and reproducibility (gage R & R), X‑bar and R charts. Experience with brazing, plumbing, pumps, refrigeration, and troubleshooting of electro‑mechanical parts is desirable. Reporting The Quality Engineer is a member of the Quality Team reporting to the Quality Manager. Base Compensation $90,000–$100,000, bonus eligible. Split shift. EEO Statement We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After a conditional offer and background check, if concerns arise that are directly related to the job, the applicant will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability‑related reasonable accommodation to assist you in your job search, application, or interview process, please call View phone number on click.appcast.io to discuss your specific needs. Only accommodation requests will be accepted by this phone number. #J-18808-Ljbffr Boyd