Telesales Lending Specialist

Job Description

Job Description

*Hybrid schedule (at least 1 day a week in office)

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we're scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We've earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About the role

Join our team as a Telesales Lending Specialist, where you will play a key role in generating revenue and ensuring a positive homeowner experience. You will manage and nurture a pipeline of warm leads (homeowners) through a structured sales process (heavy phone call volume). Continuously develop your skills in sales, customer service, pipeline management, and take on special tasks that contribute to the company's growth and profitability.

Your responsibilities

• Manage & Nurture Warm Leads: Handle a pipeline of warm homeowner leads through a structured sales process, with a high volume of outbound phone calls, ensuring compliance with industry regulations and company policies.
• Conduct Consultative Sales Calls: Complete pre-scheduled and proactive consultative calls to understand homeowner financial needs, assess fit for a Home Equity Investment, and clearly explain product details.
• Drive Conversions: Follow up with leads to encourage acceptance of initial estimates and final offers, aiming to move prospects forward through the funnel.
• Provide Customer Support: Answer homeowner questions regarding pricing and product details and connect them with the appropriate team member (e.g., Processor or Closer) when needed.
• Ensure Compliance: Stay current on all legal and regulatory requirements, maintaining high standards of compliance in every interaction.
• Develop Skills: Actively participate in ongoing training, team meetings, and performance reviews to grow your sales, service, and pipeline management capabilities.
• Support Special Projects: Contribute to ad hoc sales initiatives and cross-functional tasks that support broader company goals.

About you

• MLO License: Active Mortgage Loan Originator license is preferred.
• 3+ Years of Phone-Based Sales Experience: Ideal candidates will have experience making a high volume of calls daily and closing/converting prospects
• Pipeline Management Experience: Ability to manage a large volume of leads, track progress, and ensure follow-through from initial contact to close.
• Strong Communication Skills: Comfortable handling a high call volume, educating homeowners, and explaining complex financial products in simple terms.
• Customer Focus: Prioritizes prompt and respectful communication with customers, ensures a positive customer experience, and builds strong relationships through attentive and responsive service.
• Financial/Real Estate Knowledge: Familiarity with U.S. real estate and/or mortgage processes
• Self-Starter: Highly motivated, proactive, and goal-driven with the ability to work independently in a fast-paced environment.
• Detail-Oriented: Accuracy is critical when handling sensitive financial documents and customer information.
• Flexible & Adaptable: Thrives in a dynamic environment and embraces change with a solution-focused mindset.
• Tech-Savvy: Moderate to strong computer skills, including G-Suite (Gmail, Google Calendar, etc.); CRM experience (e.g., Salesforce) is a plus.
• Coachability: Receptive to feedback, actively applies guidance to improve performance and achieve goals.
• This position requires that you obtain and maintain a Mortgage Loan Originator (MLO) license under the terms of the SAFE Act and Regulation Z. You must secure this license within 60 days of your start date and keep it in good standing throughout your employment. As part of the licensing process, you will be subject to the required NMLS registration, which includes a criminal background and credit check. Point will cover all costs associated with obtaining your MLO license. Employment in this role is contingent upon meeting and maintaining these licensing requirements.

Our benefits

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ.
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success.
• Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

Point has detailed the expected annual base salary and OTE for this role:

• All US metro areas | $60,000 base (this is a non-exempt role with overtime eligibility)
  • Additionally, this position offers uncapped commission , meaning your earnings potential is directly tied to your performance.
  • For those meeting their targets , the expected On-Target Earnings (OTE) is approximately $90,000 in the first year . However, since commission is uncapped , top performers can earn well above OTE .
  • To support new hires during their ramp-up period , we provide a $1,500 monthly commission guarantee for the first 3 months. Most new hires ramp up within 3–4 months , and from there, commissions typically increase as they gain experience and confidence in the sales process.

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.

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