Clinical Nurse Manager

Clinical Nurse Manager IIExplore opportunities with Acton Medical Associates, part of the Optum family of businesses. Acton Medical Associates provides exceptional primary care for adult and pediatric patients. Our team of dedicated physicians and skilled professionals deliver personalized, top-notch support to every patient. With a focus on integrity and trust, we foster a care experience that brings confidence to patients and their families. Through our collaborative environment and commitment to clinical excellence, you'll have the opportunity to make a meaningful impact while growing your career. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together.Position in this function is responsible for the management and oversight of the daily clinical operations in a service line. Responsibilities include but are not limited to: clinical leadership, clinical operations, patient and employee safety and satisfaction, quality care, fiscal management and personnel management. Partners and co-creates a dynamic and collaborative relationship and partnership with site chiefs. Ensures the continuity and advancement of systems, care model critical success factors and service standards.Supervises RNs and LPNs and assures that they are practicing in accordance with legal parameters, guidelines, and standards for clinical care. Serves as a clinical nursing resource and clinical operations partner in the areas of quality improvement, regulatory compliance, safety and professional development for their designated sites/service areas. Addresses patient and staff issues in collaboration with operational partners.The Clinical Nurse Manager positions are differentiated by the following critical components; this Clinical Nurse Manager II position:is an administrative positionholds responsibilities over two or departmentsholds responsibility over an area of practice with a large number of direct reports or complex scope of clinical practice (high level disinfection, moderate sedation etc.)Primary Responsibilities:PERFORMANCE IMPROVEMENT/STRATEGIC PLANNING/QUALITY AND SAFETYIn collaborative partnership with the Operations leader, responsible for the optimal clinical and operational functioning of the Service Line. Shares responsibility for on-site leadership and coverage and serves as a decision maker and/or accountable person for issues requiring immediate response such as significant patient or safety events, clinical or environmental emergenciesIn collaboration with site chiefs, recommends and implements improvements to clinical practice and clinical operations. Identifies and leads opportunities to enhance clinical quality and service excellence; implements department and/or Service Line processes, strategies and tactics. Participates in the development of policies, protocols, guidelines and standard work documents in collaboration with leadership teamLeads, supports and partners with site chiefs and service line leaders on clinical program, development and/or network development initiativesUtilizes data and analytic reports to identify and prioritize opportunities for practice improvement in collaboration with department staff, specifically Quality data saturation grid, Press Ganey results, and organizational HOSHIN metricsAssures clinical and patient safety; reviews and follows up on safety reports and site safety practices to identify trends and priorities. Owns the clinical responsibility and engages operational partner to ensure proper safety resources are in place. Takes appropriate action to address areas of concern and incorporates into daily practice and activities in compliance with appropriate regulatory environment. Recommends changes to processes to mitigate future events and spreads knowledge throughout the Service Line and/or organizationIn collaboration with Operations leader and service line leaders, ensures the appropriate handling of patient problems or complaints within Service Line. Reviews and monitors problem resolution processes and ensures appropriate resolution by subordinatesWorks as part of a management team that develops systems and procedures to correct problems relating to systems failuresCommunicating relevant clinical and operations information to senior management, service line leadership and staff. Collaborates with key stakeholders on nursing practices and general practice management. Advises senior management relating to issues specific to professional practices within the specialtyEnsures that problems relating to clinical/non-clinical staff interface are appropriately investigated and resolvedParticipates in/ leads departmental, specialty, and/or nursing workgroups, committees, meetings and special projects to represent nursing and service line perspectiveParticipates in the regional Administrator on Call (AOC) rotationEnsures infectious disease standards are met across the Service Line. Oversee process for employee onboarding health screenings and manage employee exposures (i.e. needle stick). Responsible for organizing flu clinics (patient and employees)Demonstrates effective conflict management skills with direct reports, colleagues, and patients/familiesRepresents the department(s) at meetings and special task forces, as requiredPerforms other duties as assignedHUMAN RESOURCES MANAGEMENTCarries out supervisory responsibilities within areas of responsibility in accordance with the organizations policies and applicable laws. Fosters an environment of inclusivity, respecting colleague and patient diversitySupervises one or more departments of clinical staff to include RNs and LPNs. Provides direction and support to staff to assure departmental effectiveness and efficiencyHandles and manages staffing issues and coverage on a daily basisInclude interviewing, selecting, creating a plan for orienting and training new employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; reviewing personnel actions of subordinate supervisors; addressing complaints and resolving problemsRecruits, orients and trains new employees in compliance with organizational standardization of onboarding; offers mentorship to new nurses. Facilitates and promotes opportunities for education and professional growth and development for nursing and medical assistant staff. Creates and fosters a positive work environmentResponsible for annual competency selection, completion and validation for all clinical staff within reporting line, including identification of remediation needs and planning with central clinical education teamConducts staff performance reviews. Assists staff with SMART goal-setting and fosters continual professional developmentManages nursing staff to ensure standards and scope of clinical practice are adhered to; provides direction and support to staff to ensure safety and practice efficiency. Independently resolves problems and/or recommends solutions to departmental issuesCertifies that practice adheres to all collective bargaining contract provisionsFINANCIAL MANAGEMENTDevelops and administers all aspects of Service Line operations including participating in operating and capital budget preparationOversees and implements cost saving measures as appropriateCollaborates with Director, Regional Operations and Executive Director, Service Line to establish annual site Service Line goals, metrics and performance management systems for the practiceAccountable for recommending and managing site budgets for the designated functional areasCreates, analyzes and monitors labor and expense budget in relation to forecasting future needsEnsures sufficient trained staff are available within local budgetParticipates in request for hire process and advocates for resources in fiscally responsible mannerMonitors performance to budget. Recommends adjustments to staffing patterns to reflect service needs and operational efficiencyPERSONAL & PROFESSIONAL ACCOUNTABILITYConducts oneself and holds others accountable in accordance with the ANA Code of Ethics for nursing and the principles of reflective leadershipAssumes responsibility for one's own professional development and growth through career planning, self-assessment, and goal settingDemonstrates contributions to the profession through active participation in professional organizations, dissemination of work in the form of poster/podium presentations, and/or mentorship to internal/external aspiring nurse leadersYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:Bachelor of Science degree in NursingCurrent RN license to practice professional nursing in the Commonwealth of MassachusettsAmerican Heart Association Basic Life Support (BLS)Advanced Cardiac Life Support (ACLS) may be required based on specialtyCertification in practice specialty or leadership preferred with an expectation to sit for certification within 4 years of hireProven ability to act cooperatively and collaboratively as a member of an interdisciplinary teamProven solid interpersonal, organizational and communication skillsDemonstrated commitment to the principals of collaboration and teamworkPreferred Qualifications:Master's degree in nursing or healthcare related field3+