(DEN) Senior Supervisor, Hub Services

Senior Supervisor

As a Senior Supervisor, you'll lead frontline airport operations by coaching and supporting your team to deliver safe, reliable, and exceptional service every day. You'll oversee daily staffing, monitor operational performance, and foster a positive work environment where employees are engaged, well-trained, and set up for success. This role requires balancing people leadership with operational excellence, ensuring compliance with safety and quality standards while remaining calm and adaptable during changing operational conditions. Success comes from building strong relationships, making sound decisions, and leading by example to achieve station and customer service goals.

Provide coaching and direction to the station personnel to achieve or exceed performance expectations

Ensure compliance with all safety requirements

Provides coaching and direction to achieve or exceed performance and quality standards

Provides oversight to the scheduling and monitoring of employees to ensure proper staffing levels to achieve or exceed performance goals

Set a positive example for the station team members to ensure excellent customer service

Maintain a positive work environment, strong employee relations and collaborative relationships

Demonstrate a calm demeanor during periods of high volume or irregular operations

Schedule and monitor daily work assignments to ensure proper staffing levels while delivering a superior level of customer service

Ensure all employees are properly trained and understand their assigned duties

Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed

Ensure the operation functions in a safe, caring, dependable and efficient manner at all times

Perform other duties as assigned

Required Experience, Qualifications & Skills:

High School Diploma and previous supervisory experience

Ability to work independently

Ability to work in a dynamic, fast paced operational environment

Analytical thinking, goal-directed leadership and service-oriented performance

Strong communication and interpersonal skills

Strong problem-solving skills and drive for excellence

Organization and planning skills

Strong leadership skills with the ability to motivate and coach others

Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked or denied licenses are not valid)

MS Office applications

Must have flexible schedule availability to cover a 24 hour per day 7 day per week operation including weekends and holidays as assigned

Must be able to stand, lift, bend, push, and pull for extended periods of time, lift up to 70 lbs. and work outside in all types of weather conditions

Preferred Experience, Qualifications & Skills:

Experience supervising Union represented work group preferred

Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct manager, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page.

Base Salary range :

Salary will be competitive and commensurate with experience.

As a UGE employee you'll receive the following:

Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines' amazing global network.

Discount Program: 20% off for flight tickets with United Airlines

Vacation, Sick Time, and Floating Holidays

Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance

Flexible Spending Accounts, Long Term Disability

401(k)

Paid Training

Paid parking or transportation assistance

Participation in the UGE annual incentive plan

ADA Specifications:

Ability to communicate and interact with others in the English language, both oral and written

Repetitive motions that may include the wrists, hands, and/or fingers

Requires ability to use computers and other office equipment

Ability to push, pull, lift up to 70lbs on a consistent basis

Requires ability to sit, stand and walk for extended periods of time

Ability to pass all pre-screening clearances applicable to position qualifications (including fingerprinting, a background check, and drug screen)

UGE is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/LGBTQ

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.