Lead ServiceNow Software Engineer

DescriptionPublix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level - internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs - build the future of technology at Publix. Lead ServiceNow Software Engineer supporting Publix Technology’s ITSM business area. This role requires a hands-on technical leader who can independently drive ServiceNow implementations, integrations, CMDB, ITSM, and ITOM solutions from business requirements through design, architecture, development, code review, deployment, and production support while partnering with architects, analysts, product owners, QA, security teams, and business stakeholders.Location: Hybrid (Lakeland, FL) Work Model: Hybrid role based in Lakeland, FL.Why Join Us? Hybrid Flexibility: Work remotely when you need focus time and join us onsite for high-impact collaboration and brainstorming sessions. Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness. Cutting-Edge AI Projects: Drive innovation in AI platforms, integrating advanced tools and frameworks to solve complex business challenges. Empowered Culture: We value autonomy, creativity, and continuous learning - your ideas shape the future of technology in our organization. Your impact:Independently lead the analysis, design, architecture, development, implementation, and support of complex ServiceNow implementations across ITSM, ITOM, CMDB, integrations, and enterprise workflowsTranslate business requirements into scalable, secure, and maintainable technical solutions that improve platform capabilities, workflow automation, and user experienceProvide hands-on technical leadership across solution architecture, design decisions, development execution, code reviews, platform governance, and engineering best practicesMentor junior and intermediate developers through requirements analysis, solution design, development, troubleshooting, code quality, and delivery execution across the SDLCAct as a ServiceNow subject matter expert for platform support, upgrades, operational stability, root cause analysis, and after-hours support for critical servicesInfluence business and technology stakeholders through clear technical recommendations, executive-level communication, and collaborative decision-making#LI-JB1Required QualificationsBachelor’s degree in Computer Science, Information Systems, Engineering, a related field, or equivalent experience.7+ years of software engineering or enterprise application delivery experience7+ years designing, integrating, and implementing scalable ServiceNow solutions across ITSM, ITOM, CMDB, Problem, Change, Request, APIs, Integration Hub, and Workflow Data Fabric.7+ Year of ServiceNow platform architecture, data model, scripting, workflows, Flow Designer, Service Portal, UI Builder, and REST/SOAP integrations experience.5+ years leading ServiceNow teams as a hands-on lead developer, including architecture support, implementation ownership, delivery execution, production support, mentoring, and code reviews.Ability to effectively engage with cross-functional business teams, product owners, analysts, architects, QA, security, infrastructure, support teams, and business stakeholders in large enterprise environments to independently projects.Strong Agile/Scrum, SDLC, release management, troubleshooting, documentation, stakeholder management, executive communication, and technical influence skills.Preferred Qualifications9+ years of software engineering experience in large enterprise environments, including strong ServiceNow platform experience and 5+ years in a Lead or Principal Developer role.5+ years of hands-on development experience with .NET, .NET Core, ASP.NET, C#, and SQL.ITIL certification and ServiceNow certifications such as CSA, CAD, or CIS in ITSM, ITOM, CSM, or related areas.Experience leading technical design and development across multiple ServiceNow product areas, teams, or enterprise platforms.Experience designing API-driven, event-based, or integration-heavy solutions using asynchronous processing, enterprise messaging, Kafka, cloud platforms, or similar technologies.Experience with ATF, test-driven development, CI/CD pipelines, source control, deployment automation, and modern DevOps practices.Experience extending or integrating SaaS, commercial, low-code, or no-code platforms, including Power Platform, Power Apps, Power Automate, or Dataverse.Experience with enterprise service workflows, case management, contact center capabilities, AI-assisted automation, NLP, classification, routing, summarization, recommendations, ServiceNow upgrades, and release management.Frequency of PayMonthly Minimum Base Pay10,400Maximum Base Pay15,600Potential Annual Pay with Bonus135,200 - 202,800Year End BonusAs a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.Benefits InformationEmployee stock ownership plan that contributes Publix stock to associates each year at no costAn opportunity to purchase additional shares of our privately-held stock401(k) retirement savings planGroup health, dental and vision plansPaid Time OffPaid Parental LeaveShort- and long-term disability insuranceTuition reimbursementFree hot lunches (buffet-style) at facilities with a cafeteriaVisit our website to see all of our benefits:Benefits - Jobs (publix.com)Travel Frequency0% Address321 S. Kentucky AveCityLakelandStateFlorida Zip Code33801-5004Additional InformationYour application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.***Relocation/Household Good Shipment Allowance will NOT be provided.***FacilityLak Publix Technology Hub 1 - B047 Compensation TypeMonthly Paid Monthly DepartmentPublix TechnologyJob CategoryInformation Technology/Systems Req ID: 37788BRLocation: Lakeland, FL