Customer Service Representative

Customer Service RepresentativeAt Manhattan Beer and Beverage Distributors, our vision is to be the leading beer distributor in the market. Imagine building a business from the ground up, with nothing more than 1 truck, 4000 feet of warehouse space, 2 Beer Brands and a lot of determination! Simon Bergson, founder and owner of Manhattan Beer and Beverage Distributors, has done exactly this, growing our business over to exponential heights. Manhattan Beer and Beverage Distributors now has 1.5 million feet of warehouse space, the distribution rights to 300 brands, 400 trucks and services 15 counties. Our aim is to provide great service to all of our customers from the convenience store owner to our big chain operators, restaurants, bars and hotels.Hard work, grit and a "can do" spirit are our hallmarks.Come Join Our Family…..We couldn't do what we do without our team. Not only do we want to develop our brands and our business, we want to develop our people, making Manhattan Beer and Beverage Distributors a great place to work. It doesn't matter how large we get, we'll always be family. For this reason, we are committed to your success, coaching and development.Our business is growing and we need smart and talented people like you to help us get where we want to be!Opportunity Awaits!Your Main Focus:Our Customer Service Representatives handle all aspects of customer service involving delivery and sales, while working in a team environment. Those who are motivated can grow into an inside or outside sales roles.Provide superior service to ensure a positive customer experience.Answer incoming inquiries about our products and services via the phone, email, or web.Perform support duties, process credit authorizations, and refusal requests to drivers.Troubleshooting delivery and sales issues.Support New York City, Long Island and/or Hudson Valley facilities.Work within a team environment to ensure that timely deliveries are made and all forms of communication are clear between company and customer.Knowledge of the SLA laws when issuing credit authorizations to drivers.Position Requirements:Work schedule is Tuesday - Saturday, 9:30am - 6:00pm, but can vary depending on shift needs. Over time, the Saturday shift will become a work from home/remote day.Minimum High School Degree, Bachelor's Degree preferredBilingual a strong plus.Excellent organizational / time management skills.Strong written and verbal communication skills.Strong computer skills and proficiency in MS Outlook, Excel and Word.Experience working on a CRM or route accounting system.Ability to work in a team based environment with a positive attitude and integrityMust be able to remain in a stationary (sit) position 50% percent of the timeMust be able to communicate with customers and other employeesSalary/Compensation: $18.00 - $20.00/per hourIt is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.