General Manager

Responsibilities

As the store Manager, you are expected to lead by example and set the tone for both shift leaders and line staff, and back of house employees. Your role demands punctuality, outstanding customer service, and a consistently professional, positive, and welcoming demeanor toward both guests and team members.

You will serve as a role model, demonstrating the standards and behaviors expected throughout the team. In addition to managing daily operations, you are responsible for leading and supporting your team by assigning tasks, offering guidance, encouraging professional growth, and effectively resolving conflicts—all while fostering a collaborative, positive, and efficient work environment.

Success in this role requires a strong commitment to excellence in both guest experience and team leadership. Equally important is your collaboration with the Back of House team. A comprehensive understanding of product development, waste management, and production processes is essential, as you work closely with them to ensure seamless integration and operational harmony across all areas of the store.

• Oversee the FOH operations, ensuring that shift leaders and line staff consistently provide top-tier customer service.
• Support FOH staff by providing guidance and resolving conflicts when they arise.
• Report any staff misconduct promptly to your manager and HR, and document incidents when necessary.
• Ensure all staff adhere to hygiene and safety rules.
• Manage all inventory.
• Handle vendor needs in the absence of upper management.
• Ensure the display is always looking great and picture worthy. Ensure staff take pride in ensuring our display is always looking crisp and neat.
• Ensure the proper maintenance and care of coffee machines, grinders, and other equipment, adhering to scheduled maintenance routines.
• Enthusiastically onboard new hires, ensuring they feel welcomed and integrated into the team and company culture.
• Support HR to ensure new hires complete necessary documentation, including I9 forms.
• Perform regular audits of the cash drawer and report any discrepancies immediately.
• Inform your one up of any call-outs and manage scheduling adjustments as needed.
• Address guest complaints with empathy and professionalism, making thoughtful decisions to resolve issues, and ensuring the guest leaves the bakery satisfied and content.
• Train both new and existing employees, ensuring the team has all the necessary tools and resources to perform their jobs efficiently. Identify and report any items that may be needed. Ensure new hires receive comprehensive training to be effective in their roles, and assess the best times for training based on staffing levels and operational needs. You will be responsible for overseeing the team's development, ensuring they are well-trained, highly productive, and capable of meeting the company's standards.
• Ensuring line-level FOH staff (baristas and shift leaders) take breaks, adhere to meal break and rest break policies in accordance with CA State Law.
• Offer guidance and constructive feedback to employees aspiring to grow within the bakery. Identifying internal candidates who deserve the opportunity for advancement.
• Collaborate with the back-of-house team to maintain consistent product quality. Be proficient in identifying when a product does not meet standards and is unfit for sale.
• Review employee punches on Square daily and report irregularities or infractions to your manager and HR.
• Create and maintain Standard Operating Procedures (SOPs) for cleaning and deep cleaning, new hire training, and more as assigned.
• Ensuring staff is punctual.
• Other duties as assigned.