Customer Solutions Manager

HumCap’s client in the contract manufacturing/electrical component industry is seeking a Program/Customer Solutions Manager to serve as the primary owner of assigned customer programs, acting as the single point of accountability from RFQ through final shipment. This role combines customer relationship management, operational execution, and commercial oversight to ensure commitments are met while protecting margin and long-term customer value.This individual will lead cross-functional teams across Engineering, Supply Chain, Quality, Production, and Finance to resolve issues, implement changes, and deliver high-quality manufacturing solutions aligned with customer expectations. Key Responsibilities Serve as the primary point of contact for assigned customers, owning communication, commitments, and overall program performance Lead customer reviews, issue resolution, and escalation management to maintain strong satisfaction Translate customer needs into clear internal priorities and actionable plans End-to-End Program Execution Own the full program lifecycle from RFQ and quoting through NPI, production ramp, and end-of-life Develop and manage timelines, milestones, and action plans to ensure on-time, on-spec delivery Align customer priorities with production planning and operations Commercial Accountability Support accurate and timely customer quotations Maintain pricing integrity, change-order discipline, and margin performance Partner with Finance to monitor program financials Lead implementation of engineering changes, ensuring alignment on scope, timing, and cost Drive root cause analysis and corrective actions for quality, delivery, or cost challenges Maintain clear, proactive customer communication Cross-Functional Leadership Drive alignment across Engineering, Manufacturing, Quality, Supply Chain, and Sales Escalate risks with recommended solutions to leadership as needed Promote accountability, collaboration, and continuous improvements Inventory & Working Capital Management Manage excess and obsolete inventory tied to customer programs Partner cross-functionally to reduce inventory exposure and optimize cost Capture lessons learned and improve processes across quoting, NPI, and change management Support standardization of program management and customer engagement practice Program gross margin vs. plan RFQ and change-order cycle time Engineering change execution accuracy and timeliness Reduction in excess and obsolete inventory Qualifications Required Bachelor’s degree in Engineering, Supply Chain, Business, or related field (or equivalent experience) 5+ years of experience in program management, customer solutions, or operations leadership within a manufacturing environment Strong financial and commercial acumen Proven ability to lead cross-functional teams without direct author Preferred PMP or formal program/project management certification Experience in regulated or high-reliability manufacturing environments Lean, Six Sigma, or continuous improvement training Core Competencies Strong ownership and customer-first mindset Structured problem-solving and decision-making Commercial awareness and execution discipline Executive-level communication skills Ability to balance urgency with long-term relationship management #J-18808-Ljbffr HumCap