Tour Guide

Tour Guide

The Montana Historical Society (MTHS) seeks an energetic and talented person for the position of Seasonal Tour Guide. If you believe understanding the past is imperative to creating the future, you may find this position is a good fit. The person sought for this position will be a positive representative of the Montana Historical Society to the public, and will embody the MTHS culture of excellence, teamwork, professionalism, and passion for the work we do. The ideal candidate is a motivated person, passionate about sharing Montana history, art, and architecture with members of the public, from pre-school-aged students to senior citizens.

Function: Under the direction of the museum education officer, this position is responsible for offering tours of the Original Governor's Mansion, the Capitol, and the Heritage Center.

Other: The Tour Guide will work a flexible schedule up to 25 hours per week during peak tour months (the summer and legislative session) and fewer hours during slow periods. Weekend work will be required.

Representative Duties: The position will provide tours of the Original Governor's Mansion (OGM), Montana State Capitol, and the Montana Heritage Center. Duties include but are not limited to: mastering the content associated with the historic sites and exhibits; delivering accurate and captivating programming relevant to and about the sites; tailoring tours so that they focus on visitor interests, needs, or preferences; engaging audience members through a variety of interpretative techniques; facilitating interactive, experiential learning opportunities; listening to visitors and fostering social experiences and interactions; managing group dynamics within an interpretive experience; supporting public events like lectures, conferences and children's programs; taking appropriate measures to protect visitors, personnel, and the organization from risk and loss; completing daily reports and compiling information; responding to visitor complaints or concerns while demonstrating tact and diplomacy; fielding questions on controversial issues; performing self-assessments to determine what to build on and how to improve; demonstrating professionalism in appearance, attendance, demeanor, and representation of the organization; and working closely with MTHS tour and security staff to provide high-quality visitor services.

Education: High school diploma or equivalent. Experience: One-year experience in customer-service oriented industry. Public speaking, teaching, interacting with children and/or providing tours.

Skills In: Strong listening and people skills. Ability to utilize public speaking techniques to effectively express ideas and concepts to a wide range of audiences; perform a variety of interpretive techniques (for example, asking visitors questions, posing thought experiments) in order to engage a wide range of audiences; accept constructive feedback and guidance; work as a team member; perform self-assessments to determine what to build on and how to improve; learn new interpretive techniques to engage audience members.

Minimum Physical/Mental Requirements: Prolonged periods of activity. Able to speak for long periods of time. Standing for long periods of time. Work weekends, holidays, and special events. Able to lift 20 pounds.

Salary: $20.62 - 20.62 Hourly. Telework Eligibility: Not Telework Eligible. Benefits Package Eligibility: Paid Leave & Holidays, Retirement Plan.

Number of Openings: 1. Employee Status: Seasonal. Schedule: Variable. Job Type: Standard. Shift: Day Job. Travel: Yes, 5 % of the Time. Primary Location: Helena. Agency: Montana Historical Society. Union: 000 - None.