Access Associate- Clifton Infectious Disease

Access Associate- TriHealth Infectious Disease Looking for a role where your work truly matters? As an Access Associate in TriHealth’s Infectious Diseases department, you’ll be a welcoming, knowledgeable guide for patients facing complex medical conditions. You’ll support a team of board‑certified physicians by coordinating appointments, ensuring accurate registration, and helping patients navigate their care with confidence and compassion. This is a dynamic, fast‑paced environment where attention to detail and empathy make an immediate difference. We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience. Location: Clifton – 3219 Clifton Ave #225, Cincinnati, OH 45220 Work Schedule: Full-Time (80 hours bi‑weekly) M-F No weekends and no holidays! Incentives & Benefits: In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience. Please view our benefits page for more details. Job Requirements: High School Diploma or GED Degree (Required) 1–2 years experience in Customer Service (Required) Ability to operate multiple computer applications Excellent verbal and written skills Typing speed of 35 wpm Medical terminology required within first year of employment if not already taken Job Overview: Performs scheduling or registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients. Provides excellent customer service and answers patient questions and resolves issues. Handles collection of copays, standard deposits, and deductibles. In scheduling: schedules physician ordered tests in accordance with department guidelines; correlates medical diagnosis with ordered tests/procedures for medical necessity purposes required to receive reimbursement. In registration: educates patients on TH required legal compliance paperwork and provides financial triage. Job Responsibilities: Ability to adapt to a dynamic workflow, appropriate volume of phone calls/registrations per hour and other identified departmental targets. Maintain accuracy. Follow regulatory and departmental policies for collection of data, patient safety and point of service collections. Follow scripting, anticipate customer needs, problem solving skills, consistent and positive interactions with patients and co‑workers. Working Conditions: Bending – Climbing – Rarely Concentrating – Consistently Continuous Learning – Consistently Hearing: Conversation – Consistently Hearing: Other Sounds – Consistently Interpersonal Communication – Consistently Kneeling – Consistently Lifting Lifting 50+ Lbs. – Rarely Lifting Pulling – Consistently Pushing – Consistently Reaching – Consistently Reading – Consistently Sitting – Consistently Standing – Consistently Stooping – Consistently Talking – Consistently Thinking/Reasoning – Consistently Use of Hands – Consistently Color Vision – Consistently Visual Acuity: Far – Occasionally Visual Acuity: Near – Consistently Walking – Consistently TriHealth SERVE Standards and ALWAYS Behaviors: At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, all TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS – Welcome everyone by making eye contact, greeting with a smile, and saying "hello" Serve: ALWAYS – Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist Serve: ALWAYS – Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS – Recognize and take personal responsibility to address and recover from service breakdowns when a customer’s expectations have not been met Excel: ALWAYS – Offer patients and guests priority when waiting (lines, elevators) Excel: ALWAYS – Work on improving quality, safety, and service Respect: ALWAYS – Respect cultural and spiritual differences and honor individual preferences Respect: ALWAYS – Respect everyone’s opinion and contribution, regardless of title/role Respect: ALWAYS – Speak positively about my team members and other departments in front of patients and guests Value: ALWAYS – Value the time of others by striving to be on time, prepared and actively participating Value: ALWAYS – Pick up trash, ensuring the physical environment is clean and safe Value: ALWAYS – Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste Engage: ALWAYS – Acknowledge wins and frequently thank team members and others for contributions Engage: ALWAYS – Show courtesy and compassion with customers, team members and the community #J-18808-Ljbffr TriHealth