Operations Supervisor

Operations Supervisor

Legends Global, the leader in privately managed public assembly facilities, has an immediate opening for an Operations Supervisor at the DCU Center in Worcester, Massachusetts.

The Operations Supervisor is responsible for the daily activities required to run, maintain and service the facility and events by performing the following duties personally or through delegation:

• Prepares and maintains facility ice floor for all events, hockey games and other ice events as needed as well as for the outside skating rink in downtown Worcester
• Supervises and schedules all aspects of operations, interfacing with engineering, building and grounds, technical services and public safety and security
• Oversees daily housekeeping/custodial, set up, changeover and tear down employees and tasks assigned to completion
• Oversees installation of ice, which includes freezing floor, painting base color, lines and logos and building up the ice sheet
• Prepares ice for all practices, games and other ice events at the DCU Center and the Worcester Common Ice Rink
• Removes debris, checks ice depth, scrapes, edges, resurfaces ice and maintains spectator netting
• Maintains glass and dasher walls including quick changes to broken hockey shields, maintains ice and lay water as needed, monitors temperature and humidity levels
• Prepares and covers ice for events that require a regular floor surface
• Operates and controls some equipment via computers
• Oversees, assists and directs employees who assist with installation and maintenance of ice
• Responds to visual and audible alarms from building automation and life safety systems
• Works extended and/or irregular hours including nights, weekends and holidays, as needed
• Maintain the proper operations of housekeeping equipment and change over equipment

Employee will carry out supervisory responsibilities in accordance with ASM Global's policies and applicable laws. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding, disciplining employees in conjunction with Human Resources, addressing complaints, and resolving problems. Scheduling employees and payroll data input.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility, stand for long hours during events, talk, and hear. This position may require work inside or outside of the building, as needed by events.

This position requires good vision, hearing, and dexterity. Employees may walk, lift, stoop, kneel, crawl and crouch on concrete, ice surfaces, staircases, etc. including slippery and uneven surfaces. Employees must be able to lift and move up to 65 lbs over a period of time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience:

• High school diploma or GED required and at least one year of facilities experience required
• Demonstrated experience in Zamboni operation a significant plus however not a requirement; willingness to train on the Zamboni is required
• Current driver's license is required
• Completion of facilities management courses or sports management courses is considered a strong plus, or an equivalent combination of education and experience
• Knowledge of Microsoft Office

Skills and abilities:

• Must be capable of supervising and coordinating activities of workers engaged in Housekeeping & Changeover/Set Up departments
• Read and interpret documents, procedure manuals, floor plans, assignment sheets, safety rules and operating and maintenance instructions for all areas of the department
• Ability to obtain any licenses, certificates or training required by company, local, state or national authorities for the operation of the equipment found in the facility in all areas of the department
• Demonstrate knowledge in the practice and procedures related to all areas of custodial, event set up, tear down and change overs
• Demonstrate knowledge or willingness to learn in the practice and procedures related to ice installation, preparation and maintenance, typical methods and techniques for maintaining, repairing and building ice and treatment of water and hydraulic equipment
• Possess a thorough understanding of the operational procedures, facility capabilities, industry terminology, event-related services and technical requirements for all the types of events anticipated at the facility
• Ability to work independently, exercising judgement and initiative
• Ability to organize and prioritize to meet deadlines
• Ability to work effectively under pressure and/or stringent schedule and produce accurate results
• Follow oral and written instructions and communicate effectively with others in both oral and written form
• Maintain and effective working relationship with clients, employees, exhibitors, patrons, tenants and others encountered in the course of employment
• Ability to learn new computer software as needed

Salary Range: $48,000 - $53,000

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee.