Operations Manager

Description

Seeking a High-Impact Operations Manager

Are you an expert at refining established processes to ensure a fast-paced law firm runs with absolute precision?

We are a forward-thinking law firm that is on track for aggressive growth, and we need an experienced Operations Manager to join our team. You will work directly with the Owner and Firm Administrator to support the legal team and help clients navigate life-changing legal matters.

At Lunn Law LLC, we want to be known for helping clients come out of an emotional process feeling as though they are in a better position, knowing they had a team behind them that truly cared and fought for them. We are growing fast, and we need an Operations Manager who can hit the ground running.

The Role

This position is responsible for critical business functions, acting as the primary executor of the Firm's business systems. Your mission is to "make the trains run on time" by managing front-of-house operations, technology, and staff productivity.

Compensation Requirements

• Salary:$90,000 - $120,000 per year.
• Type: Full-time, hybrid (40 hours per week).
• Bonus: Opportunities for bonus compensation are available for those who demonstrate their profitability and meet key performance indicators.

Firm Perks Benefits

We believe great work happens when people feel supported, trusted, and equipped to succeed. Here are a few of the perks you can expect at Lunn Law LLC:

• Health coverage: Medical, Dental, and Vision insurance options.
• 401(k) with matching: Save for the future with a company-sponsored retirement plan and employer match.
• Life Insurance: Employer-provided coverage for added peace of mind.
• Paid Holidays and Paid Time Off (PTO): Recharge with paid time away from work.
• Paid Parental Leave : We support new parents by providing paid leave to bond with their child and balance work and family life.
• Short Term Disability : If you encounter a medical issue that prevents you from working temporarily, our short-term disability coverage will provide essential financial support.
• Military Leave : We honor and support our employees who serve or have served, offering leave for active-duty military service or related responsibilities.
• Competitive compensation + performance upside: Base salary plus bonus opportunities tied to clear KPIs and profitability impact.
• Meaningful work: Help clients through pivotal family law, estate planning, and probate matters that genuinely change lives.
• Direct access to leadership: Work closely with the Owner and Firm Administrator and have a real voice in firm decisions.
• Autonomy and ownership: You'll be empowered to improve systems, streamline workflows, and build processes that last.
• Process-minded culture: We value clarity, accountability, and documented procedures so you're not fighting fires every day.
• Modern tools for continuous improvement: Lead technology and operational upgrades, and help the team adopt best practices.
• Stable, full-time schedule: Hybrid work environment with expectations built around planning and execution (not constant after-hours emergencies).
• Team environment: Collaborate with professionals who care about clients and about doing things the right way.

How to Apply

We love to help people grow, but we need someone who already has the experience to lead. Failure to follow these instructions exactly will result in your application being ignored.

Prepare a cover letter with no more than TWO paragraphs and a closing sentence.

• Paragraph 1: Explain what you believe are the 3 most important qualities needed in someone who manages operations for a family law, estate planning, and probate firm, and why.
• Paragraph 2:Explain why you applied to this particular ad.

Closing Sentence Must read exactly: "I have read the instructions contained in the job posting and have followed the instructions."

Email your resume and cover letter in PDF format to View email address on click.appcast.io.

The subject line must be your LAST NAME (all caps), followed by the position you are applying for (lower case), followed by one word that describes you (all caps).

Example: SMITH operations manager DETERMINED

Responsibilities

Key Responsibilities Include:
• Operations & Systems Efficiency : Proposing and implementing plans to optimize technology, workflows, and written procedures to improve overall firm profitability and streamline daily workflows.
• People & Team Leadership : Supervising non-attorney staff, providing regular feedback, and conducting 1-1s to cultivate high employee engagement, accountability, and professional growth.
• Financial Oversight : Overseeing billing functions, managing A/R collections, tracking key financial metrics, and ensuring 100% accuracy in bi-weekly payroll.
• Legal, Risk & Quality Control : Performing rigorous audits of the CMS/CRM and work products to ensure all legal compliance, firm policies, and procedures are followed to the letter.
• Strategy & Growth Support : Collaborating directly with the Owner and Firm Administrator to align daily execution with the firm's long-term scaling goals, while providing hands-on intake support as needed to maximize revenue and conversion.
• Marketing & Client Experience Alignment : Monitoring front-of-house prospective client engagement and back-of-house client experience processes to ensure the firm's brand reputation for compassion and precision is maintained from the very first client touchpoint.
• Vendor & Asset Management : Acting as the primary point of contact for software applications, facility maintenance, third-party partners, and office inventory.

Is This You?

Qualifications

You may be our new Operations Manager if:
• You are an amazing scheduler with a "sickening" degree of attention to detail.
• You are an awesome juggler of tasks who can change gears quickly without dropping any balls.
• You have a bachelor's degree (or equivalent experience) and a background in law firm project and process management.
• You are a "No Drama" professional who takes initiative and completes tasks with minimal hand-holding.
• Prior experience as a legal secretary or paralegal is a major plus.