Customer Service Representative/Inside Sales

Job Description

Job Description

GO Solutions is currently recruiting for a Customer Service/Inside Sales Representatives for our manufacturing and distribution client in Phoenix, AZ. This is an onsite (Monday-Friday) position with hours from 8am-5pm. Pay range is $24-$30/hour depending upon experience plus a monthly "uncapped" commission plan.

Summary of the Role 

The function of the Customer Sales and Service Representative is to provide direct support to the Service Center Managers and Account Managers in the ongoing development of existing and prospective clients and customers to ensure that the Service Center is able to meet its growth targets.  

Essential Duties 

• Must maintain 100% commitment to safety policies and procedures. 

• Partners with Account and Product Managers to provide sales quotes 

• Processes incoming inquiries into company sales system 

• Quotes customers using working knowledge of product 

• Successfully achieves budgeted Service Center sales goals 

• Assists A/R personnel in creating and establishing new accounts and follows up on collections

• Coordinates with Account Managers and Service Center management to keep account activities updated

• Monitors delivery date commitments and expedites where appropriate 

• Monitors customer specific inventory for sales order fulfillment 

• Makes outbound calls to potential and existing customers for new and sales growth opportunities

• Builds and maintains strong internal and external relationships 

• Provides technical/service support to account management, service center management and internal and external customers 

Other Duties 

• Other duties as assigned by manager 

Skills and Abilities 

• Possesses excellent customer service skills 

• Ability to interact with customers and team-members in a professional manner 

• Ability to work independently and prioritize responsibilities 

• Must have excellent communication skills, both oral and written 

• Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure

• Must be able to perform calculations using whole numbers, fractions and decimals. 

• Basic computer skills including MS Word, Excel, internet and email 

• Must be able to successfully utilize the company software 

Qualifications 

• 2-4 years of experience in industrial sales 

• College degree preferred, will consider equivalents 

Work Hours 

• Monday through Friday, 8 hour shift – determined by manager to meet customer needs

• Periodic adjustments may be needed to meet international customers 

• On site required 

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer.