Registrar

Responsible for the performance of all registration/pre-registration functions at all patient access intake points of entry. Responsible for the identification and referral of patients who might have financial difficulty. Responsible for Point of Service cash collections per corporate, facility, and departmental goals.

POSITION RESPONSBILITIES

Registration of all patient types, including patient’s information such as demographics, insurance coverage and clinical information. Assures the accuracy of collecting patient information, identification, scanning, retrieving, and editing patient identification and other applicable parts of the patients medical record Effectively utilized software to determine patient’s insurance coverage and limitation and communicate to patients any financial responsibility owed. Identify patient’s potential financial liability for a specific service and identify patients at risk for inability to meet financial liability. Make a referral to an appropriate agency/person. Ability to explain overview of option available to patients/families and work closely with Benefits Advisor. Must have a friendly personality, be self-motivated, and the type of person who will take initiative to get the job done Interrelationships with patients, relatives, vendors, visitors, physicians, co-workers, and other hospital personnel. Ability to speak clearly and concisely especially when using the overhead paging system throughout the hospital. Effectively explain charges and demonstrates ability to answer questions concerning patient accounts. Effectively explain insurance verifications and limitations Adheres to cash control policies and procedures Complies with documentation requirements of the department Understand and comply with all regulatory restrictions and imperatives within a registration setting such as EMTALA (emergency treatment), HIPAA (privacy), MSP (Medicare Secondary Payer), and ABN (Advanced Beneficiary Notice) Participate in a strong performance management by performing to the standards of the department for productivity, quality, and accuracy. Works as a strong team member in a dynamic, patient focused, fast paced environment Possesses and employs an ability to communicate with patients and families during times of emotional and physical stress Willingly accepts other responsibilities as requested Ability to work independently Ability to prioritize tasks Quick decision making ability Effective and professional telephone skills Effective written and verbal communication skills Displays professionalism while completing multiple urgent tasks in a timely manner Functions as a preceptor or an educational resource in the initial and on-going orientation of new departmental personnel Respects and honors cultural and religious differences between patients and self Is punctual and can be relied upon to report when assigned to work. Maintains professional and technical knowledge by completing Life Talent assignments by established deadlines Puts patient first. Always. Strives daily to give all patients excellent care. Participates in meetings, committees and continuing education to improve both individual departmental and organizational performance. Including attending regular monthly staff meetings Handles conflicts and concerns in a timely and professional manner, utilizing crisis-de-escalation skills when appropriate Promotes cooperative relationships among health care teams by communicating information, responding to requests, building rapport, participating in team problem-solving methods. Contributes to the maintenance of a safe working environment and the employee’s own personal safety Recognizes safety hazards and takes action to maintain a safe environment for patients, staff, visitors and community Participates in performance improvement processes and projects Performs job duties in a manner that supports WCCH’s core values & Code of Conduct, and in support of the mission of the organization KNOWLEDGE, SKILLS and ABILITIES Effective Oral and written communication skills, including AIDET Medical Terminology familiarity Working knowledge of Medicare, Medicaid, Commercial, Blue Cross, and HMO payers. Ability to utilize keyboard, computer, and various pieces of general office equipment Ability to work independently or as a team member to ensure quality of patient care Ability to prioritize work assignments during periods of stress and high patient volume Ability to assist in transporting patients or visitors of various sizes and ages using a wheelchair to various locations within the hospital Knowledge of the location of departments, units, and other areas of the hospital to assist with patient/visitor directions Ability to stand or sit for long periods of time Critical thinking, time management, and organizational skills

AGES OF POPULATION SERVED

Age Specific Definition Yes No Birth to One Year Infant X 2 – 3 Years Toddler X 4 - 5 Years Pre-Schooler X 6 – 11 years School Age X 12 - 17 years Adolescent X 18 – 30 years X 31 – 64 years Adult X 65+ Geriatric X No responsibility to treat or care for patients

WORKING CONDITIONS

Exposure to: None Some Frequent Toxic/caustic chemicals X X Dust/fumes/gases/helicopter X Moving mechanical parts X Blood or Body Fluids X Communicable Diseases X Potential electrical shock X X-ray electromagnetic energy X Needles or sharp objects X Frequent repetitive motions X Use/viewing of Computer monitor X Unprotected heights X Physically or verbally abusive patients X Hazards in patients’ homes X Extreme heat or cold X 50% of time spent traveling Exposure to high pitched noises X X X

PHYSICAL DEMANDS/LIFTING REQUIREMENTS

• X ) Sedentary Work : Lifting 10 lbs. maximum and occasionally lifting and/or carrying articles.
• ) Light Work : Lifting 2 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs.
• ) Medium Work : Pushing/pulling 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs.
• ) Heavy Work : 100 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 50 lbs.
• ) Very Heavy Work : Pushing of patients in wheelchairs up to and in excess of 100 lbs. With Minimal lifting of items more than 10 lbs on a regular basis
• ) Ability to push and pull with assistance of mechanical device or co-worker

Activity Some Frequent Repeated Bending, Stooping, Kneeling, Crouching X Working in confined area X Ability to distinguish Colors Standing/Walking > 25% Standing/Walking > 50% Standing/Walking > 75% X X Multi-tasking, ability to work with frequent interruptions X Hand/eye coordination X Use of Computer >75% X Critical Thinking Skills X Reaching above shoulder level X Climbing on Ladder Operating Motor Vehicle or motorized equipment Qualifications

POSITION REQUIREMENTS

Successful completion of hospital-wide orientation program. High school graduate or equivalent Basic telephone stills and etiquette Keyboard proficiency Knowledge/Ability to perform Microsoft applications Strong interpersonal/public relations skills Dependable in both production and attendance Strong interest in helping others

POSITION DESIRED QUALIFICATIONS

Certification as Certified Healthcare Access Associate #J-18808-Ljbffr LifePoint Health