Distribution/Logistics - Material Handler I (Aftersales Returns Specialist)

Distribution/Logistics - Material Handler I (Aftersales Returns Specialist)

Brand: Essilor and Subsidiaries Location: Lewisville, TX, US, 75057 Position: Material Handler Total Rewards: Benefits/Incentive Information

If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

General Function

Eyewear Returns specialists responsible to issue credits to our customers with accuracy and timeliness and professional communicate with our business partners, internal team members as well as any other business stakeholders on status, issues and resolutions.

Major Duties And Responsibilities

• Primary point of contact for Luxottica's After Sales Eyewear Returns
• Ensure accuracy and timely processing of Credit
• Professional communication with business stakeholders on status, obstacles, and resolutions
• Communicates with the After Sales leadership on issues, status and resolution
• Flexible to support the business needs
• Trouble shoot and resolve issues
• Achieve Key Performance Indicators
• Manage trouble log and resolution SOP's

Basic Qualifications

• Excellent communication skills and organization
• Working knowledge of Microsoft Office programs, including Excel and Outlook
• Attention to detail
• Able to work under deadline request
• Working experience in Logistics or Supply Chain Management
• Ability to work independently with minimal supervision
• Self-motivated
• Excellent mathematical aptitude
• Ability to multi-task and flex between roles
• Ability to work flexible hours and overtime as requested
• High School Diploma or equivalent

Preferred Qualifications

• Customer Service Experience
• Knowledge of SAP Warehouse Management System
• Advanced knowledge of Excel

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io or email View email address on click.appcast.io. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.