Patient Care Specialist II

Job Description Summary

Patient Care Specialist II (Front Office)

Location: 19531 Cochran Blvd, Port Charlotte, FL
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Pay Range: $18.00 - $20.00 per hour

Join Our Growing Healthcare Team!

We are seeking a dedicated and customer-focused Patient Care Specialist II to join our fast-paced Primary Care office in Port Charlotte, FL. This role is ideal for an experienced healthcare front office professional who enjoys providing exceptional patient service, managing scheduling activities, and supporting efficient clinic operations.
The Patient Care Specialist II plays a key role in creating a positive patient experience by coordinating appointments, managing patient communications, maintaining accurate records, and supporting daily front office workflows.

How will you make an impact & Requirements

Key Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities.
• Verify patient demographics, insurance coverage, referrals, and required documentation.
• Answer incoming calls and respond to patient inquiries in a professional and timely manner.
• Manage appointment scheduling and identify scheduling gaps or conflicts.
• Route clinical messages, refill requests, forms, and patient concerns to appropriate care team members.
• Maintain accurate documentation within electronic medical records (EMR) and scheduling systems.
• Support front office operations and collaborate with clinical staff to ensure efficient patient flow.
• Resolve routine patient access and scheduling issues while adhering to established procedures.
• Provide outstanding customer service to patients, providers, and team members.

Qualifications
Required:

• Minimum of 1 year of front office experience in a healthcare setting .
• Experience with patient scheduling, registration, insurance verification, and customer service.
• Strong computer and data entry skills.
• Excellent communication and organizational abilities.
• Ability to multitask and work efficiently in a high-volume, fast-paced primary care environment.
• Must be available to work Monday through Friday, 8:00 AM - 5:00 PM .
• Strong teamwork and collaboration skills.

Preferred:

• Experience working in a Primary Care office.
• Familiarity with EMR/EHR systems.

What We're Looking For

The ideal candidate is:

• Patient-focused and service-oriented.
• Detail-oriented and highly organized.
• Able to prioritize multiple tasks with accuracy.
• Dependable, adaptable, and professional.
• A team player who thrives in a busy healthcare environment.

Benefits

We offer a comprehensive benefits package, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Career Growth Opportunities
• Supportive Team Environment

Apply Today!

If you have healthcare front office experience and enjoy helping patients while working in a collaborative, fast-paced medical office, we'd love to hear from you. Apply today to join our Port Charlotte team as a Patient Care Specialist II .

Compensation Range:
$16.20
to
$25.65

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.