Security & Fire Protection Services Emergency Dispatcher B

Call Center/Customer Service

Security & Fire Protection Services Emergency Dispatcher B Mesa, AZ Posted: 5/12/2026

Job Description

Job ID#:

217754

Job Category:

Call Center/Customer Service

Position Type:

Associate - W2

Shift:

1

Positions Available:

3

PDS Defense, Inc. is seeking a Security & Fire Protection Services Emergency Dispatcher B, in Mesa, AZ. Job ID#217754

Job Description:

The Global Security Operation Center (GSOC) is a dynamic organization that serves as an emergency services and business communications hub within Security and Fire Operations, to improve the safety and security of people, property, information, and business operations worldwide. The highly skilled Emergency Dispatch team supports Security and Fire Operations (including Emergency Medical Services) and enables production across the domestic United States (US), we deliver this unique capability through our exceptional talent.

The GSOC is a 24/7/365 operations center. This position requires the ability to work a rotating schedule and variable shifts, to include night shifts, weekends, and holidays.

Position Responsibilities:

• Responsible for answering and entering emergency calls while simultaneously dispatching for, and monitoring multiple fire and security radio channels with moderate to high volume radio traffic

• Provide approved Pre-Arrival Instructions according to policies and procedures

• Make required and requested notifications

• Working in a team environment

• Support training and Standard Operating Procedures (SOP) formulation as needed

• Candidate will be Emergency Medical Dispatch (EMD) trained in-house

• Maintaining excellent attendance

• Providing excellent, empathetic customer service, and professionalism with all client interactions in a crisis communications center environment

• Working under stressful situations in a collaborative team environment

• Hearing and understanding multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD)

• Ability to make critical decisions in real-time

Required Skills:

• 1+ years of experience working as an emergency dispatcher at an Emergency Communications Center (ECC)/Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection, or Emergency Medical Services

• 1+ years of experience multi-tasking in a critical/crisis oriented, team environment

• Experience using all the following Microsoft Office Applications (Word, Excel, PowerPoint

• Experience with the position responsibilities of this position

Preferred Skills:

• Bachelor's degree or equivalent work or military experience

Education / Experience:

Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate)

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements

Minimum Security Clearance:

No Clearance

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit or

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled