Field Service Operations Manager - Chicago

At Stiltz Homelifts, we're not just selling homelifts-we're empowering individuals to age in place, providing life-changing solutions that allow people to remain independent in their homes. Through our nationwide network of highly trained distribution partners, we help homeowners reclaim the full use of their homes, ensuring safety and freedom at every step.

As one of the fastest-growing companies in the Lehigh Valley, our rapid expansion brings unparalleled career opportunities. If you're seeking to join a forward-thinking, mission-driven company that fosters a vibrant and supportive team environment, we'd love to connect with you.

Position Overview:

The Local Field Operations Manager is responsible for the overall performance and execution of all Direct-to-Consumer residential homelift installations and service operations within their assigned market. Acting as the local business owner, this role leads field teams, manages contractors and logistics, oversees in-home technical assessments, and ensures every customer receives the Stiltz Gold Standard Service. Combining hands-on technical expertise with strong operational leadership, the Local Field Operations Manager drives safety, quality, efficiency, and customer satisfaction while maintaining accountability for local operational results.

Key Responsibilities:
Operations & Installation Management

• Own the end-to-end delivery of residential homelift installations, from post-sale handoff through final completion.
• Ensure all projects are completed safely, on time, within budget, and to Stiltz quality standards.
• Drive operational performance across installation execution, customer satisfaction, productivity, and cost control.
• Serve as the primary escalation point for field-related operational issues and customer concerns.

In-Home Technical Assessments

• Conduct detailed in-home site assessments to evaluate installation feasibility and requirements.
• Identify structural considerations, site constraints, and potential project risks.
• Capture accurate measurements, layouts, and technical specifications.
• Prepare clear documentation, sketches, and installation requirements to support project execution.
• Collaborate with structural engineers and technical partners to validate designs and ensure compliance.

Field Operations & Installation Execution

• Lead and support installation teams to deliver exceptional customer experiences and high-quality workmanship.
• Maintain a strong field presence and provide hands-on support when needed.
• Ensure all installations meet Stiltz standards for safety, quality, and performance.
• Foster a right-first-time culture focused on efficiency, accountability, and continuous improvement.

Contractor & Construction Management

• Manage General Contractors, subcontractors, and trade partners involved in home modification work.
• Ensure construction activities align with approved technical requirements and installation plans.
• Monitor contractor performance, project timelines, quality standards, and costs.
• Resolve on-site challenges quickly to minimize delays and avoid rework.

Permitting & Regulatory Compliance

• Oversee local permitting activities, including application coordination, tracking, and inspection readiness.
• Ensure all projects comply with applicable building codes, regulations, and safety requirements.
• Partner with internal teams to maintain efficient and consistent permitting processes.

Local Operations Leadership

• Own the performance and day-to-day management of the local field operation, including:
  
  • Installation productivity and output
  • Customer satisfaction and service delivery
  • Operational efficiency and cost performance
• Oversee inventory management, materials planning, vehicle readiness, tools, and equipment.
• Ensure all projects are fully prepared and installation-ready before deployment.

Team Leadership & Development

• Lead, coach, and develop installers, coordinators, and other operational team members.
• Establish clear expectations around safety, quality, performance, and customer service.
• Conduct regular performance reviews, coaching sessions, and development planning.
• Build a high-performing, accountable, and engaged team culture.

Customer Experience

• Serve as the operational leader for customer-facing activities within the market.
• Ensure customers receive a professional, seamless installation experience from start to finish.
• Maintain proactive communication throughout the project lifecycle.
• Resolve issues efficiently while preserving customer confidence and satisfaction.

Financial & Cost Management

• Monitor installation costs against estimates and budgets.
• Identify and mitigate risks that could impact profitability or project performance.
• Optimize labor, materials, and subcontractor utilization.
• Drive improvements in overall installation efficiency and cost-per-install performance.

Process Improvement & Operational Excellence

• Execute and uphold the Stiltz Direct-to-Consumer operating model.
• Ensure compliance with established processes, policies, and quality standards.
• Identify opportunities to improve efficiency, scalability, and operational performance.
• Partner with National Operations to continuously refine and enhance operating practices.

Qualifications & Skills:

• Strong background in construction, general contracting, or home services
• Proven experience in people management and team leadership
• Experience managing installation teams and subcontractors
• Strong technical understanding of residential construction and structural requirements
• Ability to read and interpret technical drawings and plans
• Strong problem-solving and decision-making capability

Salary:

$72,000 - $82,000 Annually

Benefits:

• 401(k)
• Dental Insurance
• Health Insurance
• Paid Time-Off
• Vision Insurance
• Volunteer Time Off

Why Join Stiltz Homelifts?

• Be part of an industry-leading company at the forefront of home mobility solutions.
• Help homeowners live independently by optimizing digital experiences that drive engagement and lead generation.
• Competitive salary and benefits, with opportunities for professional growth.

Department Direct to Consumer Locations Stiltz, Inc. Chicago