Bellperson - Hotel Indigo Los Angeles
Full-time
IHG Hotels & Resorts
JOB OVERVIEW Assist incoming and outgoing guests in transporting luggage to and from guest rooms. DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS
- Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
- Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest's request.
- May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
- Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
- Carrying, pushing, or lifting items weighing up to 100 pounds
- Moving about the public areas
- Handling objects such as luggage
- Bending, stooping, kneeling
- Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
- Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.
- May be required to work nights, weekends, and/or holidays.
Vacancy posted 14 days ago
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