Infrastructure Ops Engineer III

Candescent is a forward‑thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in‑person channels. Our Experience‑Led, Intelligence‑Driven approach combines human‑centered design with data, automation, and cloud‑based innovation. Built on an API‑first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection. Windows Workstation Computing Mac Workstation Computing Beyond Trust Rights Administration Intune / SCCM Infrastructure Administration and Operations: Install & administer SCCM Primary & Secondary Server software, including Management Points, Cloud Management Gateway (CMG) Co‑Managed device management. Install & administer SQL used for SCCM. Monitor application performance against accepted parameters. Implement appropriate actions to control, correct, or improve SCCM performance. Perform routine maintenance operations on the application (daily/weekly checks), including: Updates to Express Metrics & ServiceNow database. Ensure integrity of SCCM database. Perform updates to the SCCM application as required (patches, hotfixes, service packs). Intune / SCCM Infrastructure Support and Trouble Management: Respond to, analyze, resolve, and close Problem support tasks resulting from customer contact with the help desk and application monitoring. (Level 1 support) Respond to, analyze, resolve, and close Work Request support tasks resulting from customer requests to the help desk. (Level 1 Support) Execute disaster recovery procedures for SCCM Primary, Secondary Servers, including Distribution Points & SQL Server. Identify appropriate corrective action. (CLCA) Provide 2nd/3rd level support for SCCM clients. Intune / SCCM Device/Profile Management Create Configuration Profiles Create Compliance Policies Device Life Cycle Enroll the mobile devices (iOS, macOS, Windows 10, and Android) Retire and Wipe Devices Device Provisioning. Set ESP and other profiles for Windows Autopilot. Company portal Branding Windows Hello for Business Intune / SCCM Software Distribution Intune Application Creation and Deployment/Assignment Upload and Configuring LOB applications (Windows, macOS, iOS/iPad OS, and Android) Convert packaged application to Intune compatible file and upload it as Win32 app Upload and Configuring Store applications (Windows, Apple, and Google) Deploy LOB / Store applications to a group of users (AAD)/computers/mobile devices (Windows, macOS, iOS/iPadOS, and Android) Monitor application deployment status. Group/s Management for deployment/s. Create SCCM packages (for English & non‑English clients). Translate user‑readable files (e.g., MoreInfo, pop‑up windows) Distribute Intune / SCCM packages to clients in all regions. Administer software metering. Distribute licensed software to individual clients. Add/Remove Packages and modify description of package that is displayed on the SDC / Company Portal. Provide 2nd‑level support for software distribution problems. Intune / SCCM Reporting: Provide hardware & software inventory reports (~100 per month). Provide software usage reports (software metering). Administer Web Reporting site (add custom reports) Customize hardware Inventory as per CANDESCENT requirements (Update SMS_DEF.MOF and Configuration.MOF PowerBI reports Intune / SCCM Installation Organizing/Coordination: Coordinate administrative project activities, including scheduling, tracking, reporting, and change management, that impact components of the infrastructure. Complete metrics/utilization reporting on designated operational review cycles Intune / SCCM Technical Communications and Consulting: Present verbal and written technical information to technical and non-technical audiences. Act as liaison or point of contact with customers, third parties, and internal organizations on technical issues. Intune / SCCM Patching for managed workstations and servers: Manage patches for all workstations & non‑ITS servers. Update and perform cleanup in WSUS on a regular basis. Approve and package security updates deemed necessary by security. Test and deploy updates to workstations and servers on an approved roll out schedule. #J-18808-Ljbffr Candescent