Hope Center Shift Monitor

Job Description Job Description The Shift Monitor works under the direction of the Senior Manager of Hope Center. Duties include monitoring the safety and wellbeing of residents, preparation of meals, janitorial, and basic property maintenance. Shift Monitors are the first point of contact when key staff are not present and must be competent in properly handling resident and facility emergencies: 1. Understands the mission, organizational structure, and policy and procedures of The Salvation Army. Works cohesively with Directors, Corps Officers and DHQ. 2. Properly answers phone. Directing the public and residents’ questions to appropriate staff. 3. Provides general (non-case management) assistance to residents. Confirms that residents are following House Rules and fulfilling program obligations such as chores, etc. 4. Assists in the administering of resident’s alcohol/drug testing. Immediately notify key staff of the outcome of the test. 5. Issues and properly logs resident medication in accordance with policy and procedure. 6. Prepares meals for residents as directed by supervisor. Properly handles food and cleans kitchen equipment in accordance with health code. 7. Performs janitorial duties to ensure cleanliness of the facility and grounds and performs light maintenance duties. 8. Conducts regular rounds to ensure facility is secure inside and immediately outside vicinity. Resolves any basic property issues (e.g. change lightbulb) and documents more significant issues in shift reports. Contact supervisor if any issue demands immediate attention. 9. Conducts room, dorm and locker checks if necessary. 10. Review and generate accurate shift reports to ensure proper communication with all staff. 11. Ensure all resident forms, rosters, referral guides, etc. are updated and available. 12. Respond promptly and appropriately to emergency situations, including all emergency drills. Contacts supervisor and emergency responders when applicable. 13. Maintain accurate time keeping records that are reflective of duties performed under different grant/contracts. 14. Attends staff and program related meetings, conferences, and training as needed and required. Cooperate with the supervisor on any other special project as needed. 15. These duties may be changed in part or in full at any time at the supervisor’s discretion, or as required because of program changes or needs. Company Description The Salvation Army's social services can be fulfilling experience for those passionate about helping others and making a tangible difference in the community. The organization offers a wide range of social services, from providing basic needs like food and shelter to offering case management and counseling. Company Description The Salvation Army's social services can be fulfilling experience for those passionate about helping others and making a tangible difference in the community. The organization offers a wide range of social services, from providing basic needs like food and shelter to offering case management and counseling.