ASA VII - Case Management Assistant

Job Title

Care Management/Social Work Assistant

Department/Unit

Care Management/Social Work

Work Shift

ED DIFF_EVENING (United States of America)

Salary Range

$46,215.00 - $60,080.00

Principal Responsibilities

• Assists with obtaining Durable Medical Equipment (DME), including but not limited to rolling walkers, commodes, wheelchairs, quad canes and hospital beds.
• Make basic transportation arrangements (MAS, Rehab, back transfer, cabs) once discharge planner has documented need.
• Maintains patient confidentiality of all communications and documents as required by hospital policy.
• Assists with fax attaching and print attaching information into Allscripts.
• Rounds frequently on assigned units.
• Keeps Case Managers and Social Workers apprised of status of discharge plans, documents the status of activities and communications, and maintains adequate reporting information in Allscripts.
• Maintains daily documentation in Allscripts of all activities done utilizing interventions.
• Enters data into Allscripts in a timely fashion to facilitate discharge plans.
• Maintains skills needed for performance of duties.
• Utilizes available educational opportunities for improving skills.
• Attends required in house in-services.
• Projects positive image of the department and hospital.

Mission, Core Values and Service Excellence

• Contributes to the creation of a compassionate and caring environment for patients, families, and colleagues through displays of kindness and active listening. Recognizes and appreciates that each employee's work is valuable and contributes to the success of the Mission.
• Demonstrates excellence in daily work. Willing to actively participate in performance and quality improvement activities and to work towards enhancing customer/patient satisfaction.
• Exhibits positive service excellence skills to patients, visitors, and coworkers by greeting others in a friendly manner, keeping customers/patients/colleagues informed about progress, delays, and changes.
• Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment. Initiates open communication, conveys positive intent, offers assistance.
• Contributes to a safe and secure environment for patients, visitors, colleagues by following established procedures and protocols.
• Demonstrates stewardship by thoughtful and responsible use of resources including maintaining a clean and hospitable environment, starting work on time, displaying a consciousness regarding costs, supplies and department finances.
• Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating, and responding to unique, spiritual, personal, and cultural backgrounds of patients, families, and colleagues.

Qualifications and Ideal Characteristics

• HS diploma or equivalent and 3-5 years' experience.
• Proficient with computer/software applications.
• Strong written and verbal communication skills and organizational skills.
• Must be able to multi-task and prioritize.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to probe, handle, or feel objects, tools, or controls, reach with hands and arms, and speak and hear. The employee is occasionally required to sit and stoop, kneel, or crouch. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee may be subject to infectious materials and chemicals (see unit specific MSDS information). The noise level in the work environment is usually moderate. This job requires as an essential function that the majority of the time the employee be physically on-site as the work cannot be done from a remote location.

Other Requirements

All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any other job-related instructions given by their supervisor subject to reasonable accommodations.

Thank you for your interest in Albany Med Health System!​

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.