Quality Assurance Supervisor

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Position hours: First shift, Monday through Friday, with start time flexibility. Location: onsite at our facility in King of Prussia, PA. (No remote or hybrid work.) This role supports Cencora’s global logistics and storage services marketed through the World Courier business. Key Areas of Responsibility Incident Management: Review and manage documentation on incidents, actively participate in investigations of non‑conformities or deviations from established quality standards, provide quality input for investigations, root‑cause analysis and CAPA and support corrective and preventive action initiatives. QMS Management: Develop and maintain a robust QMS that defines the organization’s quality objectives, policies, procedures, and performance metrics. Organize and support management review meetings in accordance to applicable SOP. Supplier Qualification Management: Oversee the Suppliers Evaluation Program, ensuring suppliers meet quality expectations through audits, performance monitoring, and corrective actions. Inspections & Certification Audits: Act as main auditor contact, communicate with stakeholders, respond to auditor inquiries, develop and follow up action plans for non‑compliance issues. Risk Management & Change Control: Assist in setting up and participating in risk management and change control processes, ensuring client communications for changes. Pest Control & Facility Cleaning: Ensure pest control and cleaning programs are properly implemented and documented following applicable SOPs. Technical Quality Support: Review and verify technical change controls, calibration, maintenance and qualification/validation programs; support local facility QA. Documentation Management: Maintain accurate documentation of all quality‑related activities such as SOPs, work instructions, test records and audit reports. Quality Data Management: Execute tasks using dedicated software tools such as Master Control and SharePoint or other applicable software. Quality Checks & Control: Implement processes to monitor product or service quality throughout the lifecycle, including Self‑Inspection Reports and standard procedure checks. Compliance Assurance: Ensure compliance with industry standards, customer requirements, and internal policies, stay current with regulation changes. Quality Training & Education: Develop training programs, ensure initial and continuous training on quality standards, monitor compliance and address gaps. Process Improvement: Identify opportunities for process improvements through data analysis and continuous evaluation, including Lean Six Sigma methods. Perform other duties and responsibilities as assigned. Experience and Education High School Diploma/GED required. BS in Science, Quality Management, Engineering, or related field desired. Minimum 2–5 years of experience in Quality, Operations, or related field in the healthcare industry. Minimum of 2 years of coordination/supervisory experience in Quality, Operations, or related field in the healthcare industry. Skills and Abilities Basic PC skills, including MS Word, Excel, and PowerPoint. Demonstrated understanding of quality assurance in a regulated environment. Effective problem‑solving. Strong communication (written and verbal). Strong organizational skills. Ability to develop and maintain good relationships with associates at all levels within the company and with external parties (clients, vendors, etc.). Able to work independently and with a team when required. What Cencora Offers Comprehensive benefits focusing on the physical, emotional, financial, and social aspects of wellness, including medical, dental, and vision care. Support for working families: backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. Training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, and volunteer activities. Access to a suite of wellness resources and opportunities for personal growth. For details, visit Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call View phone number on click.appcast.io or email View email address on click.appcast.io. We will make accommodation determinations on a request‑by‑request basis. #J-18808-Ljbffr World Courier Inc