General Manager

The General Manager of our hotel is a dynamic, hands‑on leader responsible for the successful operation of all hotel departments. This role is accountable for driving revenue growth, optimizing profitability, delivering exceptional guest service, and fostering a culture of associate engagement and operational excellence. Reporting directly to the corporate leadership team, the General Manager must demonstrate strong business acumen, strategic thinking, and the ability to lead and inspire teams while executing on both short‑and long‑term goals. You will be focused on optimizing each guest’s experience by living out our company purpose: “hospitality from our family to yours.” Job Responsibilities: Oversee daily hotel operations across all departments, ensuring cleanliness, brand compliance, and overall performance standards are met. Conduct daily property inspections to assess condition, safety, and service quality. Ensure full compliance with company policies, brand standards, and applicable local, state, and federal regulations. Hire, onboard, train, and develop hotel associates to foster a positive, performance‑driven culture. Conduct regular coaching, performance evaluations, and disciplinary actions as necessary. Lead by example, maintaining a visible and approachable presence across all shifts. Prepare and manage the annual hotel budget; monitor labor and operational expenses. Oversee all hotel accounting functions, including accounts payable, receivable, payroll processing, and expense reporting. Analyze monthly financial reports and guest service metrics to identify trends and implement corrective actions. Promote and uphold a culture of service excellence, ensuring a consistently positive guest experience. Monitor and respond to guest feedback; resolve service issues promptly and professionally. Review guest satisfaction scores regularly and implement improvements to meet or exceed expectations. Partner with the revenue manager and sales team to develop and execute revenue strategies that optimize occupancy, ADR, and RevPAR. Support local sales efforts and build a strong business mix tailored to the hotel's market. Ensure compliance with labor laws and NHG policies regarding scheduling, attendance, and workplace conduct. Celebrate team successes and foster a respectful, inclusive work environment. Enforce hotel safety and security protocols, including emergency procedures and key control. Maintain a safe and hazard‑free environment for guests and staff; report unsafe conditions and ensure all incidents are documented and addressed. Complete required safety trainings and ensure team compliance. Represent the hotel positively within the local community through partnerships, networking, and active involvement. Promote the company and hotel brand to drive awareness and loyalty among guests and partners. Respond promptly to emails, calls, and all forms of guest and corporate communication. Greet guests during your shift with a warm and welcoming demeanor. Follow procedures for lost and found items, interdepartmental coordination, and safety incident reporting. Must maintain a professional appearance in accordance with company standards. Additional responsibilities may be assigned as needed to meet evolving business demands. Job Qualifications: Bachelor's degree in Hotel Management, Business Administration, or related field required. Minimum of 2 years of experience as a General Manager in a hotel environment, preferably within a select‑service brand. At least 3 years of supervisory experience in hotel operations, with hands‑on exposure to front desk, housekeeping, or food & beverage. Brand experience with Hilton, Marriott, IHG, or similar preferred. Strong leadership, team development, and communication skills. Proficient with smartphones, computers, and standard office software; capable of learning and using hotel systems effectively. Must possess a valid driver’s license and be available for on‑call support as needed. Must be able to work a flexible schedule, including weekends, holidays, and emergency on‑call shifts based on business demands. Physical Demands: Must be able to lift, push, pull, or carry up to 50 pounds independently. This position requires frequent standing, walking, bending, reaching, twisting, and use of hands and arms throughout the shift. Must be able to move freely throughout all hotel areas, including guest rooms, laundry, mechanical spaces, and outdoors as needed. Ability to work in a fast‑paced environment, handle multiple tasks simultaneously, and remain composed under pressure. Visual and auditory acuity required to monitor guest activity, observe property conditions, and communicate effectively. As a family‑owned business built on genuine relationships, Naples Hotel Group places immense value on the character and quality of our team. We are dedicated to creating an environment where associates serve each other, our partners, and the community with kindness and respect, working together toward meaningful shared success. Our tight‑knit team structure ensures every voice is heard, fostering a collaborative culture rich with opportunities for career advancement and personal development. Comprehensive health, dental, and vision insurance, plus disability and life coverage Comprehensive Benefits Package for Full‑Time Employees Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year 401(k) with employer match Exclusive global hotel discounts Career growth opportunities across our hotel portfolio Additional perks including paid volunteer time and lifestyle discounts. Source: Naples Hotel Group #J-18808-Ljbffr Best Western Naples Inn & Suites