ITSM Configuration Manager

Job Type


Full-time

Description

About QBE, LLC

QBE, LLC provides mission-focused technology, cybersecurity, engineering, and enterprise IT support to federal customers. Our teams deliver practical, reliable solutions that help customers sustain secure and effective mission operations.


QBE, LLC provides mission-focused technology, cybersecurity, engineering, and enterprise IT support to federal customers. Our teams deliver practical, reliable solutions that help customers sustain secure and effective mission operations.


QBE, LLC seeks a motivated, career- and customer-oriented IT Configuration Manager to join our team in Key West, FL in support of the SCITES 2 program. The IT Configuration Manager will support enterprise IT governance, configuration change management, and technical review processes for mission-critical operations. This role requires strong ITSM experience, the ability to coordinate with technical stakeholders, and the confidence to facilitate structured decision-making across enterprise IT teams.

Responsibilities include, but are not limited to:

• Chair and facilitate the weekly Technology Working Group (TWG). Guide J6 Branch SMEs and requestors through structured technical evaluations, capturing key concerns and risks, and driving consensus to a formal TWG vote.
• Act as the tie-breaking vote during TWG technical assessments.
• Monitor the ITSM system queue to identify and categorize incoming Configuration Change Requests (CCRs). Validate that requests represent "fully formed ideas" and assist customers in translating ITSM ticket data into official TWG Request Forms.
• Execute all post-meeting administrative actions, including updating ITSM ticket statuses and journaling formal decisions to customers.
• Administer the automated Microsoft O365 Suite change management workflow.
• Assign SME evaluators based on the technical scope of each request, schedule TWG review dates, and rigorously enforce deadlines for pre-meeting evaluations.
• Ensure all standard maintenance activities are properly documented and segregated from normal change workflows.
• Generate and distribute official TWG agendas and post-meeting summary reports to J6 Leadership, the Technology Manager, and CMB members.
• Provide continuous status updates and procedural guidance to internal JIATF-S customers submitting IT requests.

Requirements

Minimum Qualifications

• BA/BS degree. Four additional years of relevant experience may be substituted in lieu of a degree.
• Eight (8) or more years of experience in enterprise IT operations, systems engineering, information security, system administration, or network administration.
• Three (3) or more years of hands-on experience working in IT Service Management (ITSM), Configuration Management, or IT Governance within the U.S. Federal Government or Department of War (DoW) environment.
• Three (3) or more years of experience leading or managing a project or small team in the execution of a project.
• In-depth knowledge of software licensing models, contract terms, and industry best practices.
• Within six (6) months of hire, must be able to obtain a DoD 8570.01-M IAT Level II certification, which includes any of the following: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP
• Must have an active Top Secret clearance.
• Must be eligible to obtain and maintain TS/SCI clearance.
• Must be able to remain in a stationary position 50% of the time.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

Desired Qualifications

• CompTIA Project+ certification.
• Demonstrated experience working within the U.S. Army, Department of War (DoW), or similar U.S. Federal Government environments.
• Understanding of military staff operations, joint directorate structures, and federal IT procurement and change lifecycles.
• High proficiency operating within enterprise IT Service Management (ITSM) ticketing systems.
• Familiarity with project management frameworks and Agile methodologies.

QBE, LLC is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status under applicable law.