Loan Servicing Specialist

We are seeking a detail-oriented and organized Loan Servicing Processor to join our team. The ideal candidate will be responsible for managing various aspects of loan servicing operations, ensuring accuracy and efficiency in processing invoices, modifications, and program terms. This role requires strong communication skills to collaborate with internal teams to resolve exceptions and improve processes. Essential Duties and Responsibilities Process the daily incoming invoices every hour or more if volume is increased. Distribute the manual invoices into analyst folders accounting for analyst team schedules. Help manage the internal shared inbox for emails that need attention. Purchase and modify invoices ensuring accuracy and compliance with company policies. Initiate and resolve program term exceptions by collaborating across departments to ensure terms are accurately reflected. Complete cross-training with department leaders to enhance skills and understanding across loan servicing functions. Collaborate with team to identify ongoing sources of process improvement, suggesting and implementing enhancements to increase efficiency and accuracy. Qualifications High school diploma or equivalent required; additional education or training in finance or related field preferred. Proven experience in loan servicing, invoice processing, or related financial operations preferred. Strong understanding of financial software and systems; ability to learn new systems quickly. Excellent organizational skills and attention to detail. Effective communication skills, both verbal and written. Ability to work independently and collaboratively in a team environment. Problem-solving skills with a proactive approach to issue resolution. Capacity to manage multiple priorities and deadlines effectively. #J-18808-Ljbffr