Account Coordinator

March 15–21, 2027 | Austin, TX Explore ways to save Group Discounts available Careers SXSW dedicates itself to helping creative people achieve their goals. Founded in 1987 in Austin, Texas, SXSW is best known for its conference and festivals that celebrate the convergence of the interactive, film, and music industries. Join the SXSW Team We Embrace Unexpected Discoveries SXSW is committed to the discovery and development of diverse talent. We believe that when creative people express their individuality, it births new ideas, challenges bias, signals inclusion, promotes diversity and awakens a culture rooted in belonging. SXSW is responsible for providing a space for creatives to thrive by bringing their unique personalities to the table to create an unprecedented culture unlike any other. We are intentional about building an environment more representative of the communities we serve because it creates a stronger and more creative workplace proven to deliver the best results. SXSW is committed to the discovery and development of diverse talent. We believe that when creative people express their individuality, it births new ideas, challenges bias, signals inclusion, promotes diversity and awakens a culture rooted in belonging. SXSW is responsible for providing a space for creatives to thrive by bringing their unique personalities to the table to create an unprecedented culture unlike any other. We are intentional about building an environment more representative of the communities we serve because it creates a stronger and more creative workplace proven to deliver the best results. Diversity: The presence of differences that represent society at all levels. Increasing diversity means we decrease conformity, while leading to more engagement, innovation and creativity. Equity: Our commitment to eliminate barriers and ensure opportunities for everyone. Increasing equity ensures impartiality and fairness for all communities. We pledge to remove structural inequities in the employee life cycle, build policies that ensure accessibility for all, and take continual steps to confront bias in decision making. Inclusion: The actions taken to be sure everyone feels invited, embraced, and valued. Increasing inclusion affirms that our SXSW community feels a shared belonging, respected, and valued with equitable opportunities to contribute their individuality to the organization and advance their skill sets and careers. Culture and Values Our Culture Curious Our staff’s deep interests and creative passions are often reflected in their work. We thrive in an open-minded environment, where we believe in continuously exploring new ideas, knowledge, and skills. Independent SXSW is authentic and unlike any other experiences, and we celebrate its originality. We like to figure things out, and we value independent thinking to solve problems and fuel innovation, creativity, and growth. Inclusive We celebrate the unique identities, contributions, perspectives, and lived experiences of the SXSW community. By cultivating an inclusive environment, we unlock a wealth of talent and create a vibrant experience where everyone can succeed. Adaptable Our business is never static. We are resilient, we find ways to adjust, and we embrace the dynamic, ever-changing nature of our world. Hard-working We embrace challenges and have high expectations. We are passionate and dedicated to doing what it takes to deliver a stellar SXSW experience. Collaborative We believe that collaboration brings about remarkable results. We value teamwork and seek diverse perspectives to support the success of creative people. Our Values Creativity We foster discovery and shine a light on artists and innovators whose work is fresh, non-obvious, and pushes boundaries. We believe original thinking drives visionary problem solving and positive change. Community We recognize the power of human connections and shared experiences—from within our SXSW team and participants from around the world—to help fulfill our purpose. By fostering a sense of belonging, we can unleash potential that contributes to the progress of creative people everywhere. Individuality We celebrate self-expression and value each other’s differences and unique perspectives. We believe that embracing individuality means creating an inclusive and supportive experience for all. Human Potential We view what’s ahead as a big opportunity. We advance the ideas and accomplishments of forward thinkers and believe in the power of humans to do the impossible to create a better future. Company Perks & Applicant Questions Company Perks We offer a competitive benefits package to all regular, full time staff that includes but is not limited to: Company-Subsidized Medical Plans Employer Paid Dental Employer Paid Life Insurance Employer Contributions to a Health Savings Account (HSA) Optional Discounted Vision Plan Short and Long Term Disability Paid Parental Leave Paid Time Off Paid Holidays 401K Staff Badge Perks Unique and Collaborative Work Environment Unforgettable Experiences Applicant Questions What happens after I apply? Once you submit your application it will be reviewed by a member of the Human Resources Team. Your amazing skill set is compared to job requirements and core competencies to determine job fit. If the application is complete and in line with the job requirements you will receive a call for a brief phone interview. The final step is a face to face interview with the hiring manager. Who can I speak with if I have additional questions? All questions regarding the job opening, response timeline, feedback, and the hiring process can be directed to the Human Resources Department. Please View email address on click.appcast.io . What does it mean to be seasonal? The technical definition is a staff member who works 6 month of the year or less. At SXSW being a seasonal employee means so much more than that! Seasonal staff join the company in anticipation of the event and add great value. Although the employment may be short-lived, it’s a great way to learn the industry and be a part of a world renowned global event. Have additional questions? Feel free to reach out to our Human Resources Department. Please View email address on click.appcast.io . Internships At SXSW, we take pride in offering internships that are comprehensive learning experiences. Our interns are an integral part of a team that produces a world-class international event. We offer opportunities in Brand & Marketing, Innovation, the Music and Film Festivals, Conference Programming, and more. As a SXSW intern, you can expect to: Explore your chosen industry and learn how it interacts with other disciplines Network, making professional connections inside and outside the company Expand your portfolio and resume, putting your efforts on display to a discerning global audience Develop and prove your professional skills alongside supportive, invested colleagues and mentors Experience the whole of the SXSW Conference and Festivals, as both an intern and an attendee with complimentary access “As an intern, the management team really opens you up to be a part of the culture” –Glassdoor Review “Great opportunity to look inside what makes one of the world’s largest festivals.” –Glassdoor Review Note: All internships paid at $12/hr. Enrollment in a college or university is required to be considered for an internship. Volunteer Opportunities Volunteering for SXSW is a great way to meet new people, showcase SXSW and Austin to our global community, and earn great perks to attend SXSW or SXSW EDU! Learn more about badge types and how you can earn the opportunity to attend SXSW atsxsw.com/volunteer. Current Career Opportunities Explore available positions and submit your resume. If there are no positions listed below, please check back for updates. Position: (S) Seasonal Partnerships Account Coordinator Location: Austin, TX Job Id: 289 # of Openings: 3 Seasonal Partnership Account Coordinator Job Purpose SXSW is seeking a Seasonal Partnership Account Coordinator to support the Account Management team in delivering a seamless, organized, and high-quality client experience throughout the SXSW & EDU planning and event lifecycle. This role provides administrative, logistical, and onsite support across client onboarding, internal stakeholder coordination, venue operations, and event execution. Working closely with Account Managers, the Account Coordinator helps maintain accurate client information, track deliverables, coordinate event requirements, and help to address day-to-day needs. During SXSW & EDU, the role provides hands‑on onsite support for load-in/load-out, client check-in, signage, registrations, receptions, and other event operations. Duties & Responsibilities Responsibilities include but are not limited to: Assist Account Managers with onboarding, organizing client data, and maintaining accurate records, contacts, and deadlines. Track outstanding client deliverables and upload assets to appropriate digital channels. Provide administrative and logistical support leading up to SXSW & EDU. Support Account Managers and internal teams during site visits, venue walkthroughs, and planning meetings. Prepare onsite materials, credentials, signage, and check-in logistics. Serve as a flexible resource during high-workload periods to maintain responsive coordination. Proactively communicate potential issues to protect the client experience and maintain smooth operations. Collaborate with cross‑functional teams to ensure sponsorship commitments and client expectations are met effectively. On-site Event Responsibilities Provide on‑site support during SXSW & EDU activations, events, and client engagements as assigned. Support hotel and venue load‑in/load‑out operations, assisting Account Managers with logistical coordination and client needs. Assist with happy hours, receptions, and event door staffing, including guest check‑in, badge scanning, attendance management and coordination with onsite teams. Support signage deployment, including placement, verification, and removal of client and event signage as directed. Assist with client check‑in and onsite hospitality as assigned, ensuring clients are welcomed and supported throughout their event experience. Provide general onsite administrative and operational support to Account Managers as needed. Assist with registration and credential distribution as directed. Qualifications & Skills One to three years of previous experience in a customer service, account manager, sales, or client‑facing role, required. Strong organizational abilities and attention to detail to manage multiple projects simultaneously and prioritize in a fast‑paced environment. Strong problem‑solving skills Excellent written and verbal communication skills, with an ability to build strong relationships with internal stakeholders and external partners. Ability to maintain composure and professionalism in dynamic settings, including high‑stakes events. One to three years of previous experience in a customer service, account manager, sales, or client‑facing role, preferred. Previous experience working with various clientele (different industry verticals, levels of seniority, startup, enterprise, etc.), preferred Previous experience with Google Workspace, Airtable, HubSpot, and FileMaker is a plus. Knowledge of SXSW Physical Requirements Prolonged periods of sitting or standing at a desk and working on a computer. Ability to lift to 10 pounds occasionally, as needed. Operation of standard office equipment, including computers, phones, and printers. May require occasional bending, reaching, kneeling, or climbing stairs. Ability to work outdoors, including exposure to varying temperatures or noise levels. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Location & Schedule The position is full‑time and located in Austin, Texas. Core business office hours are from 10 am—6 pm Monday through Friday. You must be available to work additional hours from January through March, including evenings and weekends. You must also be available for the March event, which will have extended on‑site working hours. #J-18808-Ljbffr