Cybersecurity Sr. Risk Analyst / ServiceNow Business Analyst

For further inquiries about this opportunity, please contact our Talent Specialist, Justeen at View phone number on us.fitly.work

Title: Cybersecurity Sr. Risk Analyst / ServiceNow Business Analyst
Duration: 6 months with extension upto 1 Year
Location: Onsite at Abbott Park, IL

Location Preference: Candidates should be local to or within commuting distance of Chicago, IL / Abbott Park, IL.

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.

Job Description

• We are seeking a highly skilled Cybersecurity Sr. Risk Analyst / ServiceNow Business Analyst with a unique blend of cybersecurity risk management expertise, ServiceNow platform experience, and strong business analysis capabilities. The ideal candidate will possess demonstrated experience translating business requirements into actionable solutions, developing business use cases, documenting functional requirements, coordinating user acceptance testing (UAT), and driving platform enhancements from concept through implementation.
• The successful candidate will have a strong understanding of Governance, Risk, and Compliance (GRC) principles and frameworks, coupled with the ability to analyze business processes, identify opportunities for improvement, and support the optimization of risk management workflows through technology-enabled solutions. This role requires a strategic thinker who can bridge the gap between cybersecurity, business stakeholders, and technical teams to drive informed risk-based decisions and continuous process improvement.
• As a member of the Cybersecurity Vendor Risk Management team, this role will evaluate and monitor third-party risks while serving as a key liaison between business stakeholders and technology teams. Responsibilities include gathering and documenting business requirements, developing detailed use cases and process flows, managing enhancement requests, supporting system configuration and testing activities, and ensuring risk management processes are effectively supported through enterprise platforms and tools.

Role Context

• To support cybersecurity vendor risk assessment activities, documentation and reporting ServiceNow processes, and GRC-related initiatives.

Key Responsibilities

• Evaluate, assess, and monitor cybersecurity and third-party risk activities in alignment with organizational risk management objectives.
• Partner with business stakeholders to gather, analyze, and document business requirements for risk management processes and technology solutions.
• Develop business use cases, user stories, process maps, and functional requirements to support cybersecurity and GRC initiatives.
• Manage and prioritize enhancement requests, ensuring business needs are clearly documented and translated into actionable development requirements.
• Coordinate and execute system testing activities, including test strategy development, test script creation, user acceptance testing (UAT), defect tracking, and validation of implemented solutions.
• Collaborate with technical teams to support solution design, implementation, and deployment activities.
• Analyze existing workflows and identify opportunities to improve operational efficiency, data quality, automation, and user experience.
• Act as a liaison between cybersecurity teams, business stakeholders, and technology partners to ensure successful delivery of enhancements and process improvements.
• Support data governance and stewardship activities to ensure the integrity, accuracy, and consistency of information used in risk management processes.
• Develop metrics, reporting, and dashboards to provide visibility into risk posture, operational performance, and program effectiveness.
• Participate in risk assessments, control evaluations, and remediation tracking activities.
• Prepare business and technical documentation, including requirements, testing artifacts, training materials, and process documentation.
• Support audit, compliance, and regulatory activities by providing documentation and evidence related to cybersecurity risk management processes and system controls.

Preferred Qualifications

• Demonstrated experience as a ServiceNow Analyst, Business Analyst, or Product Owner supporting enterprise workflows and business process improvements.
• Strong understanding of cybersecurity risk management, third-party risk management, and GRC processes.
• Experience developing business requirements, use cases, user stories, workflow diagrams, and testing documentation.
• Proven experience managing enhancement requests and driving projects through the full solution lifecycle, from requirements gathering through testing and implementation.
• Experience leading or coordinating User Acceptance Testing (UAT) and defect management processes.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to translate complex business requirements into functional solutions that align with organizational objectives.
• Experience working in cross-functional environments involving business, cybersecurity, risk, compliance, and technology teams.

Minimum Education/Experience

• Bachelor's degree in Information Security, Computer Science, or related field; or equivalent experience.
• 3+ years of experience in cybersecurity risk analysis or related field.
• Strong analytical skills, ability to work independently, and collaborative interpersonal skills.
• Experience in business analysis, including requirements gathering and test case development.

Preferred Experience

• Experience with ServiceNow or similar vendor management software.
• Understanding of procurement and risk processes.
• Knowledge of information security and risk control frameworks.
• Familiarity with ISO 27001, SOC 2, HITRUST, FedRAMP, and ISO 22301 standards.
• Operational experience with GRC toolsets.
• CISSP/CISM certification (or similar).

What projects will this person support?

• Vendor assessments.
• Cybersecurity vendor management.
• Business continuity UAT testing activities.
• ServiceNow support.
• Incident and release management processes.
• GRC documentation and process support.

What does a typical day look like?

• Review and manage ServiceNow/CRM tickets.
• Support vendor assessment requests.
• Follow up on tickets assigned to developers.
• Document and communicate changes to the GRC team.
• Work with cross-functional teams on cybersecurity and compliance activities.
• Support business continuity and disaster recovery assessment efforts.

Who will they interact with regularly?

• GRC Team
• Business Continuity Team
• Developers
• Cross-functional Business Partners
• Cybersecurity and Vendor Management Teams

What does success look like in the first 90 days?

• Complete vendor assessment onboarding and training.
• Become proficient with ServiceNow workflows.
• Independently support vendor assessment activities and ticket management.

Candidate Profile Skills & Experience

Top 3 Required Skills

1. ServiceNow Knowledge

2. Cybersecurity Vendor Risk Management

3. UAT & Documentation

Top 3 Preferred Skills

1. Business Continuity & Disaster Recovery understanding.

2. Scrum / Agile methodology experience.

3. Incident Management and Release Management exposure.

Flexibility:

• ServiceNow Certification is not required.
• Practical ServiceNow experience and understanding of workflows are more important.

Interview

• Possible of 1 round interview.

About us:

DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.