Employee Health & Benefits Client Manager

Position Overview Employee Health & Benefits Client Manager at Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals. The role requires traveling within driving distance of the Columbus, GA office, with a commitment to commute to the office five days per week. Key Responsibilities Build and maintain strong client relationships as primary point of contact for all health and benefits inquiries. Oversee implementation and administration of employee health and benefits programs, including health insurance, dental, vision, and wellness initiatives. Collaborate with clients to assess needs and develop tailored benefits solutions aligned with organizational goals and budget. Ensure compliance with federal and state regulations, including ERISA, HIPAA, and ACA. Prepare and present reports on benefits utilization, claims trends, and program effectiveness to clients. Coordinate vendor management: negotiate contracts, resolve issues, and ensure service delivery meets expectations. Lead open enrollment processes, including communication strategies, employee education, and enrollment logistics. Provide training and support to clients and employees on benefits programs and best practices. Address and resolve client issues related to claims, plan administration, and service delivery. Collaborate with internal teams (sales, underwriting, compliance) to ensure seamless service delivery. Assist with account servicing, including renewals and maintenance of customer files. Create communication materials such as Benefit Enrollment Guides and coordinate enrollment meetings. Review Summary Plan Documents (SPDs) and agreements/contracts for accuracy. Verify enrollment application accuracy, transmit to carriers, and assist with policy changes, claim forms, and cancellations. Qualifications Bachelor’s degree in Business Administration, Human Resources, or related field preferred. 3‑5 years of experience in employee benefits, insurance, or account management, ideally in a brokerage or agency environment. Strong knowledge of health and benefits regulations and industry trends. Excellent communication, negotiation, and interpersonal skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Strong analytical and problem‑solving abilities. Ability to manage multiple projects and priorities simultaneously. Commitment to providing exceptional client service. Life & Health resident agents license required. Benefits Medical, dental and vision insurance. 401(k) with company match program. Company‑paid life and disability insurance. Generous paid time off programs. Employee assistance program (EAP). Volunteer paid time off (VTO). Career mobility opportunities. Employee networking groups. Tuition reimbursement and professional development opportunities. Charitable contribution match programs. Stock purchase opportunities. Who You Are You embrace a culture that celebrates and promotes diverse backgrounds, heritages, and perspectives. You are ethical, talented, and ambitious, and you are interested in joining a client‑focused team. Marsh McLennan and its affiliates are a diverse, inclusive workplace. EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #J-18808-Ljbffr