Field Service Technician

Advancing the Future of Freshness™, Together AgroFresh is a fast-moving, dynamic company dedicated to delivering integrated near- and post-harvest solutions for more freshness and quality, every step of the way from harvest to home. From next-gen digital monitoring and analytics and plant-based coatings to integrated fungicide solutions and SO2 generating sheets for more intelligent packaging, you can count on us for a full suite of near- and post-harvest solutions that help enhance quality and extend the shelf life of your fruits and vegetables. When you work at AgroFresh, you work with the leading experts in near- and post-harvest technologies to proactively solve the most pressing challenges. Imagine a world where the produce supply chain has more time every step of the way. Where products get to consumers exactly as the grower intended. Where food loss is minimized, sustainability maximized, and business empowered. This is the world of Smarter Freshness. What the Role Delivers The Field Service Technician serves as a key partner to packing house and postharvest customers by ensuring AgroFresh application equipment and product programs operate safely, effectively, and consistently. This role is responsible for maintaining customer-facing equipment, supporting product applications, troubleshooting operational issues, monitoring product usage, and building strong customer relationships that drive confidence in AgroFresh solutions and services. K ey Responsibilities In order of relative importance Monitor, mix, and manage postharvest products, including coatings, fungicides, sanitizers, cleaners, and other AgroFresh technologies to ensure proper application and customer satisfaction. Install, maintain, calibrate, and troubleshoot AgroFresh application equipment to ensure optimal performance and reliability at customer locations. Conduct routine service visits, maintain detailed service records, and monitor product inventories to support uninterrupted customer operations. Collect samples, complete required documentation, and support technical and regulatory compliance activities as required. Develop and maintain strong customer relationships through responsive service, problem-solving, and technical support. Support commercial and technical teams during harvest periods and assist with field trials, product applications, and other customer support activities as needed. Who to Work With Primary internal and external stakeholders Internal Stakeholders Field Services Team Technical Services Team Supply Chain and Operations Teams External Stakeholders Growers Packing House Managers, Supervisors and Key Personnel How We Work AgroFresh core competencies – those in italics apply for people leaders Accountability for Results Customer Centricity One AgroFresh Owns the Talent What the Job Requires High school diploma or equivalent required; technical training or vocational education preferred. Valid driver's license and acceptable driving record. Ability to obtain and maintain required pesticide applicator licenses and certifications. Ability to travel to customer facilities as needed, including seasonal harvest support. Ability to lift up to 50 pounds and work safely in packing houses, warehouses, and agricultural environments. Ability to work flexible schedules, including seasonal overtime during peak harvest periods. What to Have Done and Know How to Do These skills and experiences are highly desirable; however, they do not preclude exceptions based on an individual’s performance history and demonstrated potential. Experience supporting fruit, vegetable, agricultural, food processing, or packing house operations. Mechanical aptitude with experience troubleshooting equipment and systems. Basic electrical, plumbing, and equipment maintenance knowledge. Knowledge of postharvest treatment systems and produce handling preferred. Strong verbal and written communication skills with the ability to build customer relationships. Ability to work independently, analyze information, and make sound decisions in the field. Experience with PLC controls, automation, or industrial equipment maintenance is a plus. Basic computer skills and experience completing electronic reports and service documentation. Why Work Here We work every day to improve the quantity and quality of fresh produce and reduce food waste – that is important to every person on the planet! We have a rich history and are known for our quality products. We have an enterprising spirit and are looking for like-minded problem-solvers to help us accomplish our goals. We focus on the Critical Few priorities that are important for us and our customers and then hold ourselves accountable to deliver. We are growing and transforming – both our business and the industry. We are committed to developing our colleagues and helping you advance in your career. We offer competitive compensation and benefits packages. Local Details Position based in Visalia, California. Hourly pay range: $23.00 to $26.00, commensurate with qualifications, skills, and experience. Eligible for a 5% annual performance bonus. Comprehensive benefits including medical, dental, and vision insurance. Company-paid life insurance, short-term and long-term disability coverage. 401(k) retirement plan with company participation in accordance with plan provisions. Flexible Time Off (FTO) program. Company vehicle, tools, and required safety equipment provided in accordance with company policy. California Pay Transparency Notice: The hourly pay range listed above represents the anticipated compensation for this position in California. Actual compensation may vary based on factors including experience, education, skills, certifications, and business needs. #J-18808-Ljbffr