Tax Escrow Clerk

Tax Account Clerk

The Town of East Hartford is seeking a Tax Account Clerk. Under the general supervision of the Collector and/or Assistant Collector, this position performs clerical work of moderate complexity and administrative duties related to the processing and maintenance of escrow accounts for property tax payments. Serves as a liaison between mortgage companies, taxpayers, and the municipal tax office to ensure accurate and timely escrow payments. Work of some complexity and variety in one or more of the functional areas of accounts payable, accounts receivable and tax collection; performs program tasks in assigned town department; and performs general office work. Completion of CCMC Tax course I and II is required to be completed within two years of appointment.

Equal Employment Opportunity (EEO) Statement:

The Town of East Hartford proudly stands as an equal opportunity employer, dedicated to fostering a work environment free from discrimination. We firmly uphold the principles of equality, ensuring that all individuals are treated fairly without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, or any other characteristic protected by federal, state, or local laws. Our commitment to inclusivity and diversity is unwavering, and we enthusiastically encourage applicants from all walks of life to join our team.

Essential Job Functions

• Plans and organizes work in accordance with established and standard office procedures.
• Performs tasks within the functional areas of computerized billing, collection, and record keeping.
• Receives, records, and verifies incoming revenues.
• Maintains both manual and computerized financial records, including the receipt and posting of taxes and special assessments or charges.
• Assists with balancing daily collections.
• Collects and processes data to prepare supplemental and prorated tax bills for real estate, personal property, and motor vehicles throughout the year.
• Performs mathematical calculations with complete accuracy when reviewing, verifying, and adjusting tax and interest amounts.
• Prepares and enters information into the computerized collection system.
• Continuously updates overpayment information in the automated system.
• Assists with preparing and processing delinquent tax lists, tax notices, and other lien-related documents.
• Prepares moderately complex statistical information for the Collector.
• Provides general information and assistance to the public.
• Offers ongoing support to other clerical staff.
• Maintains a tracking system for returned checks and NSF fees, and contacts taxpayers and financial institutions to resolve related issues.
• Processes, verifies, and records transmittals from other departments.
• Sets up and maintains office files and records as needed.
• Maintains documentation of adjustments and corrections for audit purposes.
• Performs word processing and related clerical tasks.
• Operates computers, peripherals, copiers, fax machines, calculators, and other standard office equipment.
• May communicate verbally or in writing with non-English-speaking members of the public.
• May provide notary public services to members of the public.

Knowledge, Skills and Abilities

• Basic computer skills include the ability to enter retrieve and verify data; knowledge of, or experience with word processing and spreadsheet programs or the ability to acquire such skills.
• Knowledge of oral and written communication, with strong customer service skills.
• Ability to effectively communicate with general public, town and state officials, escrow and other local agencies
• Ability to manage multiple responsibilities in a fast-paced environment.
• Strong attention to detail and accuracy
• Ability to maintain complex Escrow records and files.
• Ability to perform basic mathematical computations.

Job Qualifications and Licensing

• Requires a high school education. or its equivalent, with course work in Bookkeeping or Business Mathematics at least two years of responsible clerical or relevant experience.
• Considerable knowledge of the Connecticut statutes pertaining to tax collections.
• Municipal tax office experience is desirable.
• Must be able to work under stress from demanding deadlines and changing priorities and conditions.
• Must be able to sit at a desk or stand and work continuously for extended periods of time.
• Licensing requirements: CCMC I and II Certification required in two years of appointment desirable. Commitment to continuous professional development to maintain current knowledge of applicable Connecticut statutes.

Town of East Hartford