Property Manager (Affordable Co-ops) (New York City Metropolitan Area)

Property Manager - (Affordable Co-ops) New York, NY | On-Site

The Role

A well-established affordable housing owner-operator in New York City is hiring a Property Manager to take full ownership of an assigned portfolio in New York City. The organization focuses on Mitchell-Lama co-ops and similar regulated residential communities, and this person will be the primary point of contact for residents, shareholders, and co-op boards at the property level. Portfolios are manageable by design, roughly 300 to 400 units across one to three properties. Each Property Manager works with a dedicated assistant, and a regional manager and leadership team are available for escalations, capital projects, and anything outside the scope of day-to-day operations.

This is not a corporate real estate or asset management role. It is a hands-on, relationship-driven position for someone who wants to run a property well, knows what that takes, and takes pride in doing it.

What This Role Is, and Is Not

This role is:

• A hands-on property management position with genuine ownership over a focused, defined portfolio
• A customer service and relationship-driven job, where clear communication and the ability to handle board dynamics professionally will determine a lot of your success
• Structured with real support, including a dedicated assistant and a regional manager to back you up
• A good fit for someone with a few years of residential property management experience who is ready to operate independently
• An opportunity to make a tangible difference in the communities you serve

This role is NOT:

• A portfolio-juggling role managing dozens of properties with no bandwidth to do any of them well
• A fit for someone without direct, hands-on residential property management experience in a meaningful capacity
• Remote or hybrid, even partially
• A stepping stone for someone primarily interested in development, asset management, or corporate real estate

Required Experience & Traits

• 2 to 6 years of residential property management experience, with real responsibility for operations, staff, and residents
• Comfortable managing maintenance and administrative staff, holding people accountable, and keeping daily operations on track
• Strong communication and customer service skills, including the ability to handle difficult conversations with residents and board members professionally
• Experience working with or reporting to co-op or condo boards, or a clear working understanding of how board governance operates in practice
• Sound judgment about when to handle something independently and when to escalate
• Familiarity with Mitchell-Lama, HDFC co-ops, affordable housing regulations, or similar programs is helpful but not required if you have solid fundamentals and can learn the specifics
• An assistant property manager with substantial hands-on responsibility and strong references will be considered

Key Responsibilities

Day-to-Day Operations

• Manage all aspects of assigned property operations, keeping daily priorities moving and longer-term goals on track
• Oversee restoration of vacant units and manage applicant screening and waiting list administration
• Process accounts payable and manage accounts receivable

Staff Supervision

• Supervise on-site maintenance and administrative staff, setting clear expectations and ensuring consistent performance
• Coordinate with the assigned assistant to maintain coverage and operational continuity

Resident & Board Relations

• Serve as the primary point of contact for residents and shareholders, resolving complaints and issues with professionalism and responsiveness
• Build and maintain constructive working relationships with co-op boards, attend board meetings as needed (including evening meetings), and handle board communications with tact and clarity

Capital Projects & Compliance

• Monitor capital improvement projects and contractor performance, ensuring work progresses on schedule and within scope
• Identify issues that require leadership support, such as major capital work, financing questions, or legal matters, and coordinate accordingly
• Maintain compliance with applicable regulations, including Mitchell-Lama program requirements where relevant

Reporting & Accountability

• Complete regular status reports and track property goals, flagging issues before they become problems
• Keep accurate records and documentation across operational, financial, and compliance functions

Compensation

• Base salary: $75,000 to $90,000, depending on experience
• Benefits include medical, dental, and vision coverage, with the employer contributing toward medical premiums
• 401(k) plan available (no employer match currently)