Case Manager II

Case Manager II

The Case Manager II performs semi-complex technical duties, within moderate limits and supervisory oversight, in determining initial and ongoing eligibility for two or more public assistance programs provided by Human Services. The role provides information, coordinates benefits, and maintains a moderate caseload of semi-complexity.

COMPENSATION PACKAGE:

Salary Range: $26.17 - $31.40/hour - Free Recreation Center Pass (Gym & Pool)

14 days annual leave + 10 sick days + 12 paid holidays - 6% employer retirement match

Excellent benefits including medical, dental, and vision - Wellness discounts on medical premiums

Essential Required Tasks/Examples of Duties

• Gathers and reviews information from applicants and clients to determine initial and ongoing eligibility for all categories of public assistance and Medicaid.
• Conducts interviews and follow-ups with contacts to verify information required to determine eligibility.
• Informs applicants/recipients of program rules and appeal rights.
• Enters data into computer systems and uses systems/interfaces to gather and verify required program information.
• Approves or denies applications based upon review of case information in accordance with state statutes and processing timelines.
• Determines the need for recovery of funds or referral for fraud investigation.
• Assists with client-based crisis interventions/resource referrals.
• Participates in dispute resolution process with clients and participates in appeal process by reviewing cases for accuracy, preparing evidence, and participating in hearings
• Collaborates with leadership in program planning and strategies

Minimum Qualifications

Education

• High School Diploma/GED - required

Experience

• 1 year experience working with the public in a public assistance program.

Years of related experience may be substituted for required education, however education cannot be substituted for the necessary work experience. Candidates must meet the minimum required years of work experience.

NECESSARY SPECIAL REQUIREMENTS (in addition to above requirements):

Must possess and maintain a valid driver's license and safe driving record for continued employment. New hires must, as a condition of employment, pass the following pre-offer and post-offer/hire processes: in-person or virtual interviews, reference checks, and background checks, which may include local police check, DMV check, and sex-offender registry. May require additional compliance background checks such as CAPS, child support registry check and ACSES fingerprints at time of hire or ongoing. Additional certifications may be required depending on the program area of focus.

Working Conditions

• Work is generally scheduled Monday-Friday, with some evening and weekend hours
• Ability to work in a standard office environment
• Tasks may require the use of a computer for several hours
• Physical demands are described as sedentary (exert up to 10 lbs of force occasionally)
• Regular, predictable attendance required
• Work is performed at City/County work locations with the ability to perform some duties remotely in accordance with Broomfield's remote work policy
• In-person customer/client/team meetings required.
• Tasks may require use of a computer for several hours.